Lizbet Cortes
Medford,OR
Summary
Compassionate Resident Care Coordinator known for high productivity and efficient task completion. Skilled in patient care management, staff supervision, and regulatory compliance. Excel in communication, empathy, and problem-solving to enhance resident satisfaction and team effectiveness. Ready to leverage these skills to contribute positively to healthcare teams and improve overall resident well-being.
Overview
4
4
years of professional experience
Work History
Resident Care Coordinator
Prestige Arbor Place Senior Living
Medford, OR
07.2024 - Current
- Performed assessments on new admissions and provided orientation to new residents regarding facility rules and regulations.
- Encouraged socialization among residents through various recreational activities.
- Collaborated with interdisciplinary team members to coordinate care services.
- Responded promptly to emergency situations such as falls or illness by assessing the situation and implementing appropriate interventions.
- Conducted regular rounds of the facility to ensure quality of care standards were met.
- Supervised staff during their shifts ensuring tasks are completed correctly.
- Educated family members about their loved one's condition and treatment plan.
- Served as a liaison between families and guardians and healthcare providers.
- Maintained confidentiality of all resident information according to HIPAA regulations.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Directed and supervised team of 15 employees in daily operations.
- Created new strategies for improving customer service standards within the organization.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Provided support in resolving scheduling conflicts between employees.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
Certified Nursing Assistant
Asante Rogue Regional Medical Center
Medford, OR
04.2024 - 08.2024
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Reported changes in patient condition to registered nurse or physician.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
Medication Technician
Prestige Arbor Place Senior Living
Medford, OR
10.2021 - 07.2024
- Performed quality assurance checks for accuracy of medication administration.
- Observed and reported any changes in patient condition or behavior associated with medications.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted in the preparation and delivery of medications to patients.
- Provided patient education on proper medication use, side effects, and storage.
- Verified expiration dates on all medications prior to dispensing them.
- Received verbal orders from physicians and other healthcare providers regarding prescriptions and refills.
- Ensured that all prescribed medications were taken as ordered by physician.
- Maintained a clean and safe environment in the medication preparation area.
- Provided support and assistance to nursing staff with patient care activities.
Education
High School Diploma -
South Medford High School
Medford, OR06-2018
Some College (No Degree) -
Rogue Community College
Medford, ORSkills
- Resident assessment
- Care coordination
- Medication administration
- Regulatory compliance
- Emergency response
- Staff supervision
- Team collaboration
- Family communication
- Time management
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Resident Care Coordinator
Prestige Arbor Place Senior Living
07.2024 - Current
Certified Nursing Assistant
Asante Rogue Regional Medical Center
04.2024 - 08.2024
Medication Technician
Prestige Arbor Place Senior Living
10.2021 - 07.2024
High School Diploma -
South Medford High School
Some College (No Degree) -
Rogue Community College
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