Lizbet Flores

• Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

• Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

• Maintain accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

• Enhance team productivity by delegating tasks effectively and overseeing daily workflow.

• Enhance client satisfaction by addressing concerns promptly and providing exceptional service.

•Generated new business with marketing initiatives and strategic plans.

• Planned marketing initiatives and leveraged referral networks to promote business development.

• Used SalesForce to handle current portfolio and prospective leads.

• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.

• Directed and efficiently managed the back office and the front desk of the dealership.

• Prepared tracking log and all other appropriate paperwork and record accurately.

• Revised daily deals for completion and proper paperwork was included.

• Prepared daily and monthly reports.

• Managed onboarding and orientation of new employees.

• Supervised and trained the front desk receptionists.

• Issued instructions and assigned duties to staff.

• Communicated with other departments and management to resolve problems and expedite work.

• Devised ways to optimize procedures and keep staff motivated.

• Planned, prepared, and devised work schedules.

• Greet on-site visitors and determined the purpose of their visit to connect them with the appropriate personnel.

• Answer a multi-line phone system promptly and route them accordingly.

• Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
• Met customers on lot to discuss available vehicles and options.
• Completed sales contracts, purchase documentation, registration paperwork and dealership records.
• Negotiated vehicle prices and secure financing for customers.
• Handled all incoming business and client requests for information.
• Contacted clients with past due accounts to formulate payment plans.

• Processed payments and contracts on accounts.
• Achieved performance goals on consistent basis.
• Kept detailed records of inventories and merchandise inventory transactions.
• Handled all incoming business and client requests for information.