Lizbet Gonzalez
El Paso,TX
Summary
Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities, and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities.
Overview
20
20
years of professional experience
Work History
Clerk/Dispatch
City Lights Limousines
04.2016 - Current
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Customer Service Representative
Alorica
03.2013 - 04.2016
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Child Care Provider
YWCA
07.2004 - 07.2012
- Liaised with parents and guardians to discuss child progress.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Introduced children to educational games and activities to boost learning.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
Education
High School Diploma -
Austin High School
El Paso, TX06-2002
Skills
- Parent-Teacher Communication
- Emotional Support
- Health and Safety Regulations
- Curriculum Planning
- Age-Appropriate Activities
- Early Childhood Education
- First-aid and CPR
- Child Supervision
- Customer Satisfaction
- Administrative Support
Languages
Spanish
Full Professional
Timeline
Clerk/Dispatch
City Lights Limousines
04.2016 - Current
Customer Service Representative
Alorica
03.2013 - 04.2016
Child Care Provider
YWCA
07.2004 - 07.2012
High School Diploma -
Austin High School
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