Enthusiastic financial professional aiming to excel as a Credit Solutions Advisor, combining credit expertise with a passion for helping clients achieve financial freedom and lasting success.
Overview
14
14
years of professional experience
Work History
Relationship Banker
Bank of America
03.2020 - Current
Build relationships with clients to meet financial needs
Managing financial center traffic, appointments, and outbound calls effectively
Analyzed customers' financial information to deliver personalized account guidance.
Back up leader override
ATM sole custodian
New hire mentor
Server
Risky's BBQ
09.2016 - 03.2020
Greet guests and make them feel comfortable as they dine in.
Take beverage and food orders; ensured to deliver them in a timely manner.
Check in with guests throughout stay, to make sure they are having a great experience.
Work alongside team members and help when needed.
Lead trainer for onboarding team members.
Inside Sales Associate
Tape Innovations, LLC
05.2014 - 09.2016
Exceed sales goals and company expectations by client base and maintaining high standards of customer service.
Maintained customer’s files, orders, data entry; archive old files and prepare them for storage.
Work closely with other departments to facilitate orders for the customer.
Provide consistent and effective communication with the customer.
Customer Advocate
Tiger Financial, LLC
04.2013 - 05.2014
Managed the on boarding of new clients; provided them with the information on all loan offers, complete contract forms, approvals of applications, and cancel accounts.
Kept records of all customers’ personal files, and ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Dedicated to continuously improve sales abilities and product knowledge to both the team and client.
Server
Chuy's
03.2011 - 04.2014
Greeted guests and made them feel comfortable as they walked in.
Took beverage and food orders; ensured to deliver them in a timely manner.
Check in with guests throughout stay, to ensure they are having a great experience.
Work alongside team members and help when needed.
Education
Associates Degree -
Tarrant County College
Fort Worth, TX
08-2018
High School Diploma - undefined
Trimble Technical High School
Fort Worth, Texas
01.2010
Skills
Identified opportunities at the CSR line for home loan solutions such as new purchase or HELOCs
Helped clients establish or rebuild credit with the long term goal of Home ownership
Connect with partners on a weekly basis to strengthen business integration and ways to deliver value to our clients among the different partnerships
Over the past three years i have been a mentor for new on boarding teammates
I have been appointed leadership responsibilities by overseeing associate risk management and branch operations
Highly organized and detailed-oriented; providing thorough and skillful administrative and customer service support to senior executives and customers