Lizbeth Avila
Newnan,GA
Summary
Adept in bilingual communication and problem-solving circumstances. I significantly enhanced customer loyalty and operational efficiency at Newnan Utilities. My expertise in computer systems and active listening, combined with a proven track record in high-pressure environments, positions me as a valuable asset to any team seeking results-driven performance and meticulous administrative support.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Newnan Utilities
04.2018 - 08.2024
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded proactively and positively to rapid change.
Customer Service Representative
WIC & Nutrition
02.2016 - 04.2018
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Cashier
Chick-Fil-A Dwarf House
04.2011 - 11.2014
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
High School Diploma -
East Coweta High School
Sharpsburg, GA05.2012
Skills
- Bilingual
- Data Entry
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Administrative Support
- Money handling abilities
- Microsoft Excel
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Paperwork Processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Newnan Utilities
04.2018 - 08.2024
Customer Service Representative
WIC & Nutrition
02.2016 - 04.2018
Customer Service Cashier
Chick-Fil-A Dwarf House
04.2011 - 11.2014
High School Diploma -
East Coweta High School
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