Overview
Work History
Education
Skills
Timeline
Generic

Lizbeth Ayala

Reno,NV

Overview

7
7
years of professional experience

Work History

Account Servicing

Uplift Inc
08.2023 - 07.2024
  • Job duties are to assist customers with their member portal to update payment methods and view all loan details, such as statements payoff letters, balances and payment activity.
  • Uplift finances airline tickets, car rentals, cruises, all inclusive travel packages etc.
  • Assisted customers with app issues
  • Assisted customers when they are experiencing issues with one of our partners or need help delaying a payment/ processing a payment or turning off autopay
  • Assisted customers via email
  • Mainly inbound calls and follow up calls
  • Very fast paced environment, high call volume.

Customer Service Representative

FreedomRoad Financial
11.2022 - 07.2023
  • High volume inbound call center
  • Customer service is responsible for assisting customers with motorcycles/ power sports loans
  • I help customers make payments on their loans I assist in website/ mobile app support
  • I also answer emails and website chats on a daily basis to provide customers with excellent customer service
  • I answer title questions and interest questions when needed.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Sorter

Ontrac
09.2018 - 09.2022
  • Sorted and scanned smaller packages in a very fast paced working environment
  • Bagged and coded items
  • Unloaded and loaded trailers
  • Shipped and created labels when needed.
  • Sorted in sorting towers. Incoming and outbound packages.

Customer Service Representative

CIOX Health
03.2017 - 09.2018
  • Contacted assigned medical providers by phone, used a call script to encourage medical providers to send in charts via fax or mail.
  • Followed up with providers when needed
  • Logged all call transactions into the designated computer software.
  • Also used Word, PowerPoint, Excel and Outlook

Education

High School Diploma -

Hug High School
Reno, NV
06.2015

Skills

  • Communication skills (5 years)
  • Microsoft Office Suite
  • Data Entry
  • Problem Resolution
  • Money handling abilities
  • Warehouse Logistics
  • Warehouse Operations

Timeline

Account Servicing

Uplift Inc
08.2023 - 07.2024

Customer Service Representative

FreedomRoad Financial
11.2022 - 07.2023

Sorter

Ontrac
09.2018 - 09.2022

Customer Service Representative

CIOX Health
03.2017 - 09.2018

High School Diploma -

Hug High School

Similar Profiles

CREATE PROFILE
Lizbeth Ayala