LIZBETH DELCID
Staten Island,NY
Summary
Highly motivated bilingual professional with experience providing exceptional customer service in a healthcare setting. Currently pursuing the career of a Registered Nurse. Proven history of successfully managing patient accounts, resolving issues, and promoting patient satisfaction. Expert in utilizing interpersonal skills to build relationships and foster trust with patients. Exceptional ability to manage multiple tasks and adapt quickly to changing situations.
Overview
4
4
years of professional experience
Work History
Medical Secretary
Northwell Health
Staten Island, New York
04.2024 - Current
- Provided support to clinical staff during exams by handing instruments or providing assistance with paperwork.
- Greeted patients upon arrival, collected medical history, and verified insurance coverage.
- Scheduled laboratory tests, imaging studies and other procedures as requested by the physician.
- Prepared correspondence such as letters, reports or memos on behalf of the office staff.
- Facilitated communication between patients, physicians, and other healthcare professionals.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
- Coordinated logistics for patient hospital admissions.
- Provided administrative support to medical staff, including data entry and document preparation.
- Prepared and sent financial statements to support bookkeeping functions.
- Managed physician calendar, scheduling patient appointments and procedures.
Medical Scribe/Lead Patient Service Representative
City MD Urgent Care
Staten Island, NY
10.2021 - 04.2023
- Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism
- Performed patient registration and scheduling in a fast-paced environment with accuracy and efficiency
- Scheduled appointments and assisted with referrals
- Ensured compliance with HIPAA regulations through proper handling of confidential patient information
- Input patient data into the electronic medical record system accurately and efficiently
- Explained policies, procedures, and services to patients using medical and administrative knowledge
- Cleaned treatment rooms and medical instruments, complying with infection control standards.
Medical Scribe
PM Pediatrics
Brooklyn
03.2020 - 10.2021
- Documented detailed histories, physical exams, lab results, diagnostic imaging studies, treatments, medications, and other relevant information in the EHR system accurately and efficiently
- Accompanied medical provider during patient interviews and physical examinations to update patient charts with new findings
- Demonstrated strong time management skills while working on multiple tasks simultaneously in a busy environment
- Followed up on pending labs, referrals, procedures and consultations requested by physicians
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements accurately and reported any abnormalities to the supervising physician
- Cleaned treatment rooms and medical instruments, complying with infection control standards.
Education
AAS in Nursing
Medgar Evers College of The City University of New York
Brooklyn, NY01-2027
High School Diploma -
Curtis High School
06.2021
Skills
- Reception Management
- HIPAA Compliance
- Patient Intake
- English and Spanish Fluency
- Computer Literacy
- Telephone Etiquette
- Adaptability and Flexibility
- Office Equipment Operation
- Healthcare Industry Understanding
- Medical Terminology Knowledge
- Administrative and Office Support
- Microsoft Word & Excel & Teams
- Outlook
- Soarian
- Athena
- VHS
- Allscripts EEHR
- Typing 50 WPM ( varies )
- Clinical Documentation
- Attention to Detail
Languages
English
Spanish
Timeline
Medical Secretary
Northwell Health
04.2024 - Current
Medical Scribe/Lead Patient Service Representative
City MD Urgent Care
10.2021 - 04.2023
Medical Scribe
PM Pediatrics
03.2020 - 10.2021
AAS in Nursing
Medgar Evers College of The City University of New York
High School Diploma -
Curtis High School
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