Lizbeth Gonzalez

• Delivered exceptional customer service through professional communication in branch and over phone.
• Assisted customers with setting up or closing accounts, completing loan applications.
• Managed diverse accounting transactions, including counting, verifying, and handling bank deposits and armored car transfers.
• Drove new account acquisition through personalized customer outreach.
• Monitored customer accounts for suspicious activity, audited and verified credentials to prevent fraud, and escalated potential cases in accordance with bank policy.

• Handled reservations, cancellations, and modifications efficiently.
• Managed phone lines, directed calls, and relayed messages accurately
• Utilized hotel management systems to keep meticulous records of guest data, financials, and reservations.
• Processed payments, balanced cash drawers, and maintained accurate records.
• Collaborated with housekeeping and maintenance teams to fulfill guest requests and room readiness

• Increased revenue through strategic management and advanced sales training.
• Consistently met and exceeded monthly sales targets for memberships, personal training packages, and wellness services
• Completed daily cold calling and outreach to build sales pipeline.
• Built strong relationships with prospective and current clients, driving retention and referrals.
• Collaborated with fitness staff to coordinate onboarding, goal tracking, and upselling opportunities.

• Built relationships with customers and community to promote long term business growth.
• Designed specific workout systems for individual clients based on performance ability.
• Trained clients during strength training, cardio vascular exercise and stretching.
• Established QuickBooks accounting system to reflect accurate financial records..
• Set and achieved company defined sales goals.

**Additional Experience in customer service**

Sales Associate-Home Depot

(2006-2008)

Customer Service Representative – Home Depot (2012-2015)

*Full job details available upon request*