Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Lizbeth Guaman

Newark,NJ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Angelo Pharmacy
06.2019 - Current
  • Trained new personnel regarding company operations, policies and services.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
  • Reviewed and verified customer information and insurance provider information.

Stocker Associate

Gentleman's Quarter
05.2018 - 05.2019
  • Greeted customers and directed to requested products.
  • Followed orders precisely for correct items, sizes and quantities.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Removed debris and packaging from boxes and separated for recycling or disposal.

Education

Cosmetology And Hairstyling Education

Total Image Beauty Academy
Union City, NJ
06.2020

High School Diploma -

Technology High School
Newark, NJ
06.2018

Skills

  • HIPAA Compliance
  • Employee Training
  • Document faxing and copying
  • Answering and routing calls
  • Bank Deposit Procedures
  • Money Handling Abilities
  • Managing Multiple Tasks
  • Time management
  • File Management
  • Assisting Pharmacists
  • Prescription Filling and Labeling
  • Technician Assistance

Languages

Spanish
Native or Bilingual
English
Full Professional
Portuguese
Limited Working

Timeline

Customer Service Representative

Angelo Pharmacy
06.2019 - Current

Stocker Associate

Gentleman's Quarter
05.2018 - 05.2019

Cosmetology And Hairstyling Education

Total Image Beauty Academy

High School Diploma -

Technology High School

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