Lizbeth Rodriguez Silva
Las Vegas,United States
Summary
Reputable customer service professional brings strong phone speaking skills and in-depth knowledge of CRM systems. Experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Guest Services Supervisor
Cosmopolitan Of Las Vegas
Las Vegas, NV
01.2023 - Current
- Enhanced guest satisfaction by delivering sincere, enthusiastic interactions.
- Processed payments with accuracy and issued receipts to customers.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Ensured compliance with all hotel policies, standards, and regulations related to guest services.
- Addressed and resolved guest complaints and issues promptly to maintain high satisfaction levels.
Seasonal Customer Consultant
PYRAMID CONSULTING - PYCO001-0000
Las Vegas, NV
10.2021 - 12.2021
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Answered inbound 50+ calls, chats, and emails to facilitate customer service.
Bilingual Customer Service Representative
Sitel
Las Vegas, NV
10.2018 - 04.2021
- Responded to customer inquiries to drive the highest level of customer service and develop and continually enhance relationships. Handled translation calls with open and clear communication skills to quickly get to the root of each issue.
- Answered more than 40 inbound calls from customers daily.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
Education
Bachelor of Arts - Criminal Justice
University of Nevada - Las Vegas
Las Vegas, NV12-2024
Finance
Latinos in Finance Bank Training
Las Vegas, NV2022
Skills
- Decision-making
- Communication
- Organization
- Problem resolution
- Empathy
- Active listening
- Adaptability
- Multitasking
- Conflict resolution
- Patience
- Critical thinking
Education and Training
other,true,other
Timeline
Guest Services Supervisor
Cosmopolitan Of Las Vegas
01.2023 - Current
Seasonal Customer Consultant
PYRAMID CONSULTING - PYCO001-0000
10.2021 - 12.2021
Bilingual Customer Service Representative
Sitel
10.2018 - 04.2021
Bachelor of Arts - Criminal Justice
University of Nevada - Las Vegas
Finance
Latinos in Finance Bank Training