Lizbeth Salazar Torres
University of Miami - Bascom Palmer Eye Institute
Miami,FL
23
years of professional experience
Supportive Patient Service Representative with 5 years of experience. Dedicated to efficient office administration and comprehensive assistance. Adept at scheduling and patient education.
Work History
Surgical Scheduler 1
2 Years- Collaborated with surgeons and nursing staff to ensure accurate scheduling of procedures.
- Managed appointment bookings using electronic medical records systems for enhanced efficiency.
- Streamlined communication between departments to improve surgical readiness and patient satisfaction.
- Ensured compliance with regulatory requirements through diligent adherence to established protocols when booking surgeries.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Answered telephone calls to offer office information, answer questions, regarding their surgeries
- Completed administrative patient intakes with case histories, insurance information and surgical consent forms.
- Requested tissue for the cornea transplant in a timely manner
Senior Surgical Scheduler - Orthopedic Department
3 Years 5 Months- Managed complex surgical schedules, optimizing patient flow and resource allocation.
- Coordinated with multidisciplinary teams to ensure timely surgical interventions.
- Implemented scheduling software to streamline appointment management and enhance communication.
- Monitored and adjusted schedules based on surgeon availability and patient needs.
- Facilitated pre-operative consultations, ensuring compliance with departmental protocols.
- Developed procedures for handling last-minute changes and cancellations effectively.
- Reached out to patients to confirm arrival times and convey procedures.
- Contacted insurance companies to obtain authorizations and gathered all related medical records.
- Enhanced patient satisfaction by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
- Facilitated efficient rescheduling of cancelled or postponed procedures while minimizing disruption for both patients and providers.
Senior Surgical Scheduler
2 Years 1 Month- Scheduled surgical appointments and coordinated physician availability to optimize patient flow.
- Streamlined scheduling processes, reducing appointment conflicts and enhancing operational efficiency.
- Collaborated with medical staff to facilitate pre-operative instructions and documentation requirements.
- Managed electronic health records, ensuring accurate patient information and timely updates.
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- Ensured adequate staffing levels were maintained across all scheduled surgeries by working closely with nursing personnel and anesthesia providers during the scheduling process.
Patient Access Representative
3 Years- Assisted patients in completing registration process efficiently and compassionately
- Checked out patients and addressed concerns regarding visits with empathy
- Provided patients with information on billing, medical records, and insurance
- Executed emergency registration procedures to create new patient accounts and secure insurance details promptly. which includes creating new accounts, adding insurance information in patient account
- Scheduled and confirmed patient appointments with patients and healthcare professionals
- Accessed patient information through a variety of office software applications
- Worked with nurses and other clinical staff to process patients and direct to appropriate departments
- Assist doctors with any documents request for patients
- Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security
- Implement necessary changes based on evaluation of staffing requirements and floor assignments
Office Manager
3 Years- Greets patients, visitors in a prompt courteous and helpful manner
- Oversaw clinic operations, promptly reporting issues to management for resolution
- Verify patients' paperwork for completion, scan documents, insurance card, photo identification into computer
- Performed intakes for incoming new patients
- Confirmed patient appointments by checking schedules and notifying patients of their times.
- Conducted quarterly employee performance evaluations, identifying areas for improvement and recommending actionable strategies
- Managed supply purchases and inventory, ensuring adequate resources for office operations and equipment maintenance
- Coordinated office activities and operations to secure efficiency and compliance with company policies
Call Center Supervisor
10 Years 6 Months- Motivated and encouraged agents through positive communication and constructive feedback to enhance team morale
- Motivate and encourage agents through positive communication and feedback
- Administered training programs for new hires and existing staff to ensure consistent service quality
- Generated customer service reports and provided insights to clients to support informed decision-making
- Monitored telephone calls to ensure quality service
- Handled calls from unsatisfied customers to address concerns
Education
High School Diploma
High School Diploma - Various Courses
Skills
Setting appointments
Interpersonal communication
Multi-tasking
Patient interviewing
Problem resolution
Surgical scheduling
Conflict resolution
Timeline
Surgical Scheduler 1
University of Miami - Bascom Palmer Eye Institute
08.2024 - CurrentRead More
Senior Surgical Scheduler - Orthopedic Department
University Of Miami - Sport Medicine
03.2022 - 08.2025Read More
Senior Surgical Scheduler
University of Miami - Bascom Palmer Eye Institute
03.2020 - 04.2022Read More
Patient Access Representative
University Of Miami / Bascom Palmer Eye Institute
03.2017 - 03.2020Read More
Office Manager
Ceda Orthopedic
02.2014 - 02.2017Read More
Call Center Supervisor
Federal Assist / Road America Corp
08.2003 - 02.2014Read More
Miami Dade College
High School Diploma from Various Courses
Read More
Instituto Miguel De Cervantes Saavdra
High School Diploma
Read More