Lizbeth Vermef
Spring,TX
Work History
Licensed for Property & Casualty
Sitel Corporation
10.2020 - 04.2023
- I am able to assist existing customers with their current policies
- Handling policy changes
- Binders, state to state transfers, renters along with answering complex billing questions.
- Responded promptly to customer inquiries regarding coverage options, premium costs, claim status.
- Responded to inquiries and explained product features and service advantages to potential customers.
Flight Attendant
ExpressJet Airlines
08.2006 - 09.2020
- Attend passengers and provide a high level of customer service throughout every flight by greeting each passenger and providing information about airline procedures, seat locations and inflight services
- Maintain all emergency equipment to ensure safety by verifying that fire extinguishers and oxygen systems are in working order, first-aid kits are fully stocked and all items are easily located
- Prepare the plane for takeoff and landing following standard procedures such as walking the aisles to ensure luggage is stowed securely and all passengers have complied with appropriate federal regulations
- Assist passengers in an emergency situation by announcing and/or demonstrating the use of seat belts, flotation devices, oxygen masks and emergency exits.
- Greeted passengers, answered questions, and directed them to their seats.
- Provided safety instructions to passengers prior to takeoff and landing.
- Delivered onboard customer service including food and beverage service.
- Responded to medical emergencies as needed during flights.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
Crew Lead
Private Construction
01.2000 - 01.2006
- Prioritize projects, assign work tasks to crew members, procure required materials, file work orders and maintain written or electronic records of projects
- Provide the construction expertise, organizational and communication skills necessary to complete quality building projects profitably
- Assist in the technical training and re-training of crew members, including new hires to ensure they are fully trained and follow all safety and construction procedures.
Sales Representative
Kirby Vacuums
03.2005 - 08.2005
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customer needs and provide assistance and information on product features
- Maintain in-stock and presentable condition assigned areas
- Process point of sale purchases and handle returns of merchandise.
Education
Associate of Applied Science - Business Administration
08.2020 - 05.2022
Technical Certificate - Travel Specialist
01.2006 - 06.2006
Skills
- Excellent organizational skills
- Time Management
- Problem Solving
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Verbal Communication
- Written Communication
- Excellent customer service skills
- Ability to learn new things rapidly and adapt to new environments
- First AID/CPR Experience
- Enthusiastic
- Ability to remain calm in high pressure situations
- Fluent in English and Spanish
- Business Administration
- Compliance Monitoring
- Payment Collection
- Customer Service-Focused
- Adaptable
- Administrative Support
- Skilled Multi-Tasker
- Service Recommendations
- Call Center Operations
- Spanish Translation
- Customer Support
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Licensed for Property & Casualty - Sitel Corporation
10.2020 - 04.2023
Eastern Gateway Community College - Associate of Applied Science, Business Administration
08.2020 - 05.2022
Flight Attendant - ExpressJet Airlines
08.2006 - 09.2020
International Air & Hospitality Academy - Technical Certificate, Travel Specialist
01.2006 - 06.2006
Sales Representative - Kirby Vacuums
03.2005 - 08.2005
Crew Lead - Private Construction
01.2000 - 01.2006
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