Lizbeth Xicotencatl
New York
Summary
Dynamic and dedicated Medical Office Assistant at Settlement Health, skilled in patient engagement and conflict resolution. Proven track record in streamlining workflows and enhancing appointment scheduling, resulting in improved patient satisfaction. A collaborative team player with strong organizational skills, committed to delivering compassionate care and optimizing health outcomes.
Overview
6
6
years of professional experience
Work History
MOA OB GYN SPECIALTY
Settlement Health
06.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively and efficiently in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations,new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Supported submitting prenatal health records to the hospital to prepare for patient delivery
- Helped collect prenatal delivery report and assure patients have appointments scheduled and assist any other needs and concerns.
- Served as a OB/GYN and general frontline workflow coach.
- Collaborated with multidisciplinary women's health team to optimize patient outcomes in obstetric care.
- Collaborated with case managers to secure appropriate resources for patients facing challenges such as financial constraints or transportation barriers to care.
- Streamlined clinical workflows, improving patient appointment scheduling and reducing wait times.
Medical Office Assistant
Settlement Health
07.2023 - 06.2024
- Managed patient scheduling and coordinated appointments to enhance office efficiency.
- Assisted in maintaining accurate electronic health records, ensuring compliance with privacy regulations.
- Facilitated patient intake processes by collecting medical histories and verifying insurance information.
- Communicated effectively with healthcare providers and patients to address inquiries and resolve issues.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Assisted on rescheduling patients due to provider call outs and inclement weathers.
Cashier/Server
El Paso Taqueria
09.2019 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Park East High School
New York, NY06-2020
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Patient engagement
- Multitasking
- Proficient in resolving conflicts
- Organizational skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
MOA OB GYN SPECIALTY
Settlement Health
06.2024 - Current
Medical Office Assistant
Settlement Health
07.2023 - 06.2024
Cashier/Server
El Paso Taqueria
09.2019 - 05.2023
High School Diploma -
Park East High School