Lizcal H Valdez
Prospect Park
Summary
Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
Work History
Concierge
Planned Companies
Parsippany
08.2023 - 01.2026
- Managed front desk operations, ensuring smooth daily workflow and exceptional customer service.
- Coordinated scheduling for appointments, meetings, and events to optimize office efficiency.
- Implemented improved filing systems, enhancing document retrieval speed and organization.
- Developed client communication protocols, increasing satisfaction and response time to inquiries.
- Mentored junior staff in best practices for administrative support and customer interaction skills.
- Enhanced customer satisfaction by providing efficient and professional front desk support.
- Managed incoming phone calls, directing them appropriately to maintain professionalism and efficiency.
- Increased office efficiency with proactive inventory management of office supplies.
- Assisted in event planning and coordination, contributing to successful outcomes.
- Resolved issues promptly by effectively communicating with colleagues from other departments.
- Provided exceptional customer service through prompt response to inquiries and concerns.
Leasing Agent
Florio Management
Paterson
02.2022 - 08.2023
- Facilitated tenant screenings to ensure compliance with leasing policies and regulations.
- Managed lease renewals and negotiations, enhancing tenant retention strategies.
- Conducted property showings, effectively communicating features and benefits to prospective tenants.
- Coordinated maintenance requests between tenants and service providers for prompt resolution.
- Developed marketing materials to promote available units, increasing visibility in local market.
- Analyzed rental trends to inform pricing strategies and maintain competitive positioning.
- Mentored junior leasing staff on best practices in customer service and leasing processes.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Assistant Property Manager
Anthos Properties- The Castle
Port Chester
02.2020 - 03.2022
- Coordinated tenant communication to ensure swift resolution of inquiries and maintenance requests.
- Assisted in managing lease agreements, fostering positive relationships with property owners and tenants.
- Implemented property marketing strategies, enhancing visibility and attracting prospective tenants.
- Monitored financial records, ensuring accuracy in budgeting and expense tracking for multiple properties.
- Trained new staff on operational procedures, promoting adherence to company standards and best practices.
- Analyzed market trends to inform pricing strategies, maintaining competitive positioning within the local real estate market.
- Led team meetings to discuss operational challenges, driving collaborative solutions for improved efficiency and service delivery.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Education
Associate of Science - General Studies
Bergen Community College
NJ, Paramus 09.2025 - 06.2028
High School -
The Metropolitan Regional Career And Technical Center
Providence, RISkills
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Proactive attitude
- Telephone etiquette
- Exceptional communication
- Guest experiences
- Detail-oriented approach
- Reliable punctuality
- Effective decision making
- Quality assurance
- Community relations
- Time management
- Attention to detail
- Project oversight
- Fluent in multiple languages
- Upselling proficiency
- Administrative support
- Marketing
Certification
- CNP- Certified Notary Public
Languages
- English and Spanish
- Fluent in both languages
References
References Available upon Request!
Timeline
Associate of Science - General Studies
Bergen Community College
09.2025 - 06.2028
Concierge
Planned Companies
08.2023 - 01.2026
Leasing Agent
Florio Management
02.2022 - 08.2023
Assistant Property Manager
Anthos Properties- The Castle
02.2020 - 03.2022
High School -
The Metropolitan Regional Career And Technical Center