Lizeht Hernandez
Astoria,NY,NY
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
View 59 Condominium
New York, NY
01.2024 - 05.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Signed for packages, recorded deliveries and distributed to personnel.
Sales Assistant
London Boutique
New York, NY
05.2022 - 03.2024
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Accepted and completed cash, check and credit card payments.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Assisted in creating displays to promote products.
Barista
Packards Cafe
New York, NY
01.2019 - 05.2022
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Collected payments and provided accurate change.
- Described menu items to customers and suggested products based on stated preferences.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
Cashier
Milano's Market
New York, NY
03.2016 - 11.2018
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
Waitress
Los Amigos Restaurant
New York, NY
02.2015 - 02.2016
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Bartender
Molly Malone's
Almeria, Spain
03.2013 - 12.2014
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Completed regular bar inventories and daily requisition sheets.
- Balanced daily registers and generated sales reports for management.
Customer Service Coordinator
Decathlon
Almeria, Spain
04.2009 - 12.2014
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Tracked and reported customer interaction trends to assess procedures and identify opportunities to improve systems.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
- Collaborated with leadership teams to evaluate previous actions and adjust procedures for handling future issues.
- Oversaw logistics for customer deliveries.
- Monitored documentation procedures to maintain consistent policies and current records.
- Supervised and motivated customer service teams to maximize business performance.
Education
Economy And Business Administration -
University Almeria
Spain07.2010
Skills
- Adaptable and Flexible
- Customer Service
- Product Demonstrations
- Attention to Detail
- Strong Communication and Interpersonal Skills
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist
View 59 Condominium
01.2024 - 05.2024
Sales Assistant
London Boutique
05.2022 - 03.2024
Barista
Packards Cafe
01.2019 - 05.2022
Cashier
Milano's Market
03.2016 - 11.2018
Waitress
Los Amigos Restaurant
02.2015 - 02.2016
Bartender
Molly Malone's
03.2013 - 12.2014
Customer Service Coordinator
Decathlon
04.2009 - 12.2014
Economy And Business Administration -
University Almeria
Similar Profiles
Drilona KaziuDrilona Kaziu
Fieldwork Observations (75+ Hours) at P.S. 59 The Harbor View& P.S. 69 Vincent D. GrippoFieldwork Observations (75+ Hours) at P.S. 59 The Harbor View& P.S. 69 Vincent D. Grippo
Tierra JohnsonTierra Johnson
Assistant General Manager at Belle View Condominium UOAAssistant General Manager at Belle View Condominium UOA
Braiden SeawrightBraiden Seawright
Army Cadet - Sergeant at 59 ACU RockinghamArmy Cadet - Sergeant at 59 ACU Rockingham