Lizeht Hernandez
Astoria,NY,NY
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
View 59 Condominium
New York, NY
01.2024 - 05.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Signed for packages, recorded deliveries and distributed to personnel.
Sales Assistant
London Boutique
New York, NY
05.2022 - 03.2024
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Accepted and completed cash, check and credit card payments.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Assisted in creating displays to promote products.
Barista
Packards Cafe
New York, NY
01.2019 - 05.2022
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Collected payments and provided accurate change.
- Described menu items to customers and suggested products based on stated preferences.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
Cashier
Milano's Market
New York, NY
03.2016 - 11.2018
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
Waitress
Los Amigos Restaurant
New York, NY
02.2015 - 02.2016
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Bartender
Molly Malone's
Almeria, Spain
03.2013 - 12.2014
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Completed regular bar inventories and daily requisition sheets.
- Balanced daily registers and generated sales reports for management.
Customer Service Coordinator
Decathlon
Almeria, Spain
04.2009 - 12.2014
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Tracked and reported customer interaction trends to assess procedures and identify opportunities to improve systems.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
- Collaborated with leadership teams to evaluate previous actions and adjust procedures for handling future issues.
- Oversaw logistics for customer deliveries.
- Monitored documentation procedures to maintain consistent policies and current records.
- Supervised and motivated customer service teams to maximize business performance.
Education
Economy And Business Administration -
University Almeria
Spain07.2010
Skills
- Adaptable and Flexible
- Customer Service
- Product Demonstrations
- Attention to Detail
- Strong Communication and Interpersonal Skills
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist
View 59 Condominium
01.2024 - 05.2024
Sales Assistant
London Boutique
05.2022 - 03.2024
Barista
Packards Cafe
01.2019 - 05.2022
Cashier
Milano's Market
03.2016 - 11.2018
Waitress
Los Amigos Restaurant
02.2015 - 02.2016
Bartender
Molly Malone's
03.2013 - 12.2014
Customer Service Coordinator
Decathlon
04.2009 - 12.2014
Economy And Business Administration -
University Almeria
Similar Profiles
Drilona KaziuDrilona Kaziu
Fieldwork Observations (75+ Hours) at P.S. 59 The Harbor View& P.S. 69 Vincent D. GrippoFieldwork Observations (75+ Hours) at P.S. 59 The Harbor View& P.S. 69 Vincent D. Grippo
Tierra JohnsonTierra Johnson
Assistant General Manager at Belle View Condominium UOAAssistant General Manager at Belle View Condominium UOA
Kenneth Kaskin JrKenneth Kaskin Jr
Automotive Sales Representative at Auto Mall 59Automotive Sales Representative at Auto Mall 59