Lizet Gutierrez
T-Mobile
WICHITA,KS
2
Languages
4
years of professional experience
Customer Service Professional experienced in POS transactions, cash handling, and complaint resolution. Delivered exceptional service by processing payments accurately and maintaining organized checkout areas. Focused on providing reliable support in fast-paced retail environments.
Work History
Customer Service Cashier
7 Months- Processed customer transactions accurately using point-of-sale systems and handled cash, card, and digital payments.
- Assisted customers with device purchases, accessory selections, and account updates at checkout.
- Coordinated with sales associates to streamline checkout flow and reduce customer wait times.
- Delivered knowledgeable service while explaining promotions, payment options, and product features.
- Resolved billing questions and service concerns while maintaining professionalism and clear communication.
- Verified customer information and completed account changes in compliance with store policies.
- Balanced cash drawer contents and followed loss-prevention procedures during opening and closing tasks.
- Supported sales floor operations by restocking merchandise and maintaining organized register areas.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to a supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained a clean and tidy checkout area.
Sales Associate Manager
8 Months- Supervised sales floor operations, maintained consistent customer service and followed store procedures.
- Trained sales associates on product knowledge, selling techniques, and point-of-sale processes.
- Monitored inventory levels, coordinated replenishment, and maintained accurate merchandise presentation.
- Scheduled associate coverage based on traffic patterns and sales priorities.
- Resolved customer concerns quickly, supporting positive shopping experiences and repeat business.
- Reviewed daily sales performance, identifying opportunities to improve conversion and service quality.
- Supported merchandising standards, pricing accuracy, and promotional execution across assigned departments.
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Organized product displays to attract potential buyers and increase sales conversions.
- Conducted performance reviews, handled employee matters relating to job performance, grievances, promotions, transfers and terminations.
Sales Associate
1 Year 6 Months- Assisted customers with product selection, sizing, and styling guidance on sales floor.
- Processed cash, credit, and gift card transactions accurately using POS systems.
- Replenished merchandise, organized stockroom, and maintained neat product displays.
- Supported fitting room operations by recovering items and returning apparel to the floor.
- Followed visual merchandising standards to keep the sales floor presentation consistent.
- Collaborated with team members to complete daily opening, closing, and recovery tasks.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma
Skills
Cash handling
Cash register operation
Time management
Refund handling
Inventory management
Merchandise restocking
Customer service
Customer satisfaction
Customer complaint resolution
Guest services
Product knowledge
CRM management
Retail merchandising
Order coordination
Basic math
Patience and composure
Financial accuracy
Professional demeanor
Order processing
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Customer Service Cashier
T-Mobile
02.2022 - 09.2022Read More
Sales Associate Manager
Sears
05.2020 - 01.2021Read More
Sales Associate
Rainbow Shops
09.2018 - 03.2020Read More
W.w Samuell HighSchool
High School Diploma
Read More
bilingual spanish and english
Speak, read and write both languages.