Lizeth Anorve

• Establish, foster, and maintain professional and collaborative relationships with attorneys, business services personnel, and clients
• Manage all billing processes from engagement to bill posting and ensure billing compliance
• Collaborate with Client onboarding manager to update appropriate fields of client information
• Concisely communicate arrangements with Billing Partners and clients
• Respond to inquiries relating to billing and payment information
• Create reports as requested pertaining to billing and client information.

• Developed Leads for auto, homeowners and life insurance
• Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
• Managed a diverse portfolio of commercial and personal lines accounts, ensuring timely and accurate policy updates.
• Reviewed customer needs and financial means to determine appropriate policy offerings.

• Greeted, assisted customers and prepared all orders for the day and processed payments
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

• Handled all guest issues and managed all on site staff including scheduling and assignments
• Acted as General Manager's "right hand" in matters such as recruitment and interviewing.
• Boosted overall employee morale by fostering a positive work environment and promoting open communication.
• Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.

Team Leader (2016-2017)

• Placed orders for the redemption counter and performed monthly inventory
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Guest Services (2013-2016)

• Resolved any guest issues for the day Introduced any new guest to day packages and season passes
• Greeted guests and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

• Handled all guest redeeming tickets for prizes.

• Resolved any guest issues for the day
• Introduced any new guest to day packages and season passes.

• Placed orders for the redemption counter and performed monthly inventory.