Lizeth Gonzalez
Berwyn,IL
Summary
With a proven track record at MacNeal Hospital, I excel in bilingual patient engagement and efficient problem-solving. My expertise spans compassionate support and medical terminology, ensuring safety and emotional guidance. Recognized for resilience and adaptability, I enhance patient experiences and team dynamics in diverse healthcare settings.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Safety Attendant
MacNeal Hospital
Berwyn, IL
04.2023 - Current
- Monitor patient safety and ensure compliance with hospital policies and procedures.
- Provide assistance to medical staff in maintaining patient safety, including monitoring of vital signs and administering first aid when needed.
- Provide emotional support to patients during times of distress or confusion
- Communicate effectively with members of the healthcare team about issues related to patient safety.
- Conduct regular rounds throughout the facility to ensure all areas were free from hazards and that appropriate security measures were in place.
- Ensure no dangerous objects were left within reach of hospitalized patients.
- Observed patient behavior for signs of anxiety or agitation which may lead to unsafe behaviors.
- Built strong and trusting rapport with patients and loved ones.
- Attend training to validate or refresh basic professional skills.
- Support nursing staff in day-to-day operations.
- Greet, guide and offer assistance to patients and visitors.
- Monitor patient's safety and well-being, providing support and assistance as needed.
- Observe patient behavior, document changes in condition and report observations to appropriate personnel.
- Ensure that the patient is not at risk of harm or injury in any way.
- Help reduce anxiety levels by remaining calm and reassuring during crisis situations.
- Inform supervisors immediately if there are any concerns about a patient's wellbeing or safety.
- Document all interactions with patients accurately in accordance with hospital policies and procedures.
- Provide companionship, comfort, and emotional support to patients.
- Sanitize and clean furniture, railings and floors
Unit Concierge Labor and Delivery/OB triage Department
Advocate Illinois Masonic Medical Center
Chicago, IL
03.2015 - 11.2022
- Ensured a friendly reception for patients and visitors in the labor and delivery department
- Managed patient registrations for OB triage
- Coordinated with doctors and mid-wives to ensure timely patient care.
- Managed procurement and inventory of essential medical supplies for the unit.
- Managed the scheduling of Cesarean sections and inductions of labor for a team of medical professionals
- Streamlined the process of entering physician orders with precision
- Ensured proper stocking of Operating Rooms and Delivery Rooms
- Aided in communication by translating for patients with a sole fluency in Spanish.
- Addressed patient call lights efficiently
- Supported nursing staff with various responsibilities related to Cesarean section procedures, including assisting with attaching SCD boots, cleaning peri area, and attaching leads for the BOVI machine.
- Participated in promptly setting up labor rooms after being informed about new patient arrivals.
Unit Concierge Pediatrics/NICU Department
Advocate Illinois Masonic Medical Center
Chicago, IL
03.2012 - 03.2015
- Greeted patients, parents, and visitors on the pediatric unit
- Conducted informative tours of the unit for parents accompanying newly admitted patients
- Conducted assessments to ensure nurses were adequately equipped for their tasks
- Entered physician and nurses orders into hospital charting program
- Expertly tracked patients' vitals along with intake and output information.
- Scheduled and executed regular feeding routines for neonates in the intensive care unit
- Performed room assessments upon admission and discharge to ensure proper stock and functionality of equipment
- Performed regular inspections on respiratory equipment
- Facilitating the transition of NICU babies from the ward to the lobby area for their timely discharge.
Staffing Clerk
Washington Hospital
Fremont, Ca
12.2008 - 03.2010
- Responsible for staffing the Hospital with suitable personnel based on floor requirements
- Maintained adequate staffing levels by utilizing floor reports to allocate necessary personnel such as Registered Nurses, License Vocational Nurses, Certified Nurse Assistants, Telemetry Technicians, Birthing Techs and Unit Clerk
- Filled in for sick calls, providing coverage for absent employees
- Initiated communication with Nurses, Certified Nurse Assistants and Licensed Vocational Nurses amidst staffing shortages on the floors.
- Organized morning and evening staffing, ensuring smooth transitions between shifts by notifying next shift of any staff shortages
- Consistently generated and delivered analytical reports for the Chief of Patient Services to monitor hospital performance.
- Managed and processed payroll changes efficiently.
Education
Certified Nursing Assistant -
Career Training Center of Chicago
Chicago 06-2019
Some College (No Degree) - Psychology
Malcolm X College
Chicago Skills
- Bilingual Proficiency in Spanish and English
- Reliable Team Member
- Optimistic Mindset
- Effective in Diverse Work Environments
- Resilient Adaptability in Challenging Environments
- Patient Observation
- Emotional Guidance
- Compassionate Patient Engagement
- Empathetic Patient Support
- Behavioral Intervention Strategies
- Effective De-Escalation Skills
- Medical terminology
- Mental health support
- Dedicated Patient Assistance
- Proficient in Basic Life Support Techniques
- Problem-solving aptitude
- Strong Attention to Detail
- CPI certified
Certification
- Certified Nurse Assistant
- Basic Life Support
- CPI certification
- Completed Psychology 201 General Psychology Course
- Completed Psychology 207 Child Psychology Course
- Completed Psychology 224 Life Span Development Psychology Course
- Completed Sociology 201 Intro to Study of Society Course
- Research: On Infancy and Early Childhood Psychology
Accomplishments
- Completed a certified nursing program
- Saved my grandmother's life by performing the heimlich maneuver during a chocking emergency .
Languages
Proficient in English and Spanish
Education and Training
- Completed Psychology 201 General Psychology Course
- Completed Psychology 207 Child Psychology Course
- Completed Psychology 224 Life Span Development Psychology Course
- Completed Sociology 201 Intro to Study of Society Course
- Research: On Infancy and Early Childhood Psychology
Affiliations
- Avid reader of psychology books, exploring topics such as cognitive behavior, emotional intelligence and human development
- Enthusiastic about staying updated on the latest psychology research and theories through recreational reading
Languages
Spanish
Native/ Bilingual
Timeline
Patient Safety Attendant
MacNeal Hospital
04.2023 - Current
Unit Concierge Labor and Delivery/OB triage Department
Advocate Illinois Masonic Medical Center
03.2015 - 11.2022
Unit Concierge Pediatrics/NICU Department
Advocate Illinois Masonic Medical Center
03.2012 - 03.2015
Staffing Clerk
Washington Hospital
12.2008 - 03.2010
Certified Nursing Assistant -
Career Training Center of Chicago
Some College (No Degree) - Psychology
Malcolm X College
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