Lizeth Ortiz
Arlington
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Kroger
12.2022 - Current
- Managed customer service team to enhance overall service quality.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and
successful work environment. - Developed and implemented strategies for providing excellent customer service.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Floor Supervisor
Kroger
02.2021 - 12.2022
- Supervised daily store operations and ensured adherence to company policies.
- Trained new staff on customer service standards and operational procedures.
- Conducted employee performance evaluations and provided constructive feedback.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
Assistant Manager
Sonic
06.2018 - 11.2020
- Assisted in managing daily operations at fast-paced drive-in restaurant.
- Trained and guided team members on customer service standards.
- Resolved customer complaints efficiently to maintain satisfaction levels.
- Supervised daily operations including scheduling shifts. assigning duties.
Education
Associate Of Arts -
Tarrant County College
Fort Worth, TX05.2025
Skills
- Customer service skills
- Conflict resolution
- Coaching and Communication skills
- Team building and Leadership
- Multi-task management
- Critical thinking
- Schedule editing
- Performance evaluation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Manager
Kroger
12.2022 - Current
Floor Supervisor
Kroger
02.2021 - 12.2022
Assistant Manager
Sonic
06.2018 - 11.2020
Associate Of Arts -
Tarrant County College
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