Lizeth Ponce Salas
Forney,TX
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional customer service skills.
Overview
10
10
years of professional experience
Work History
Business Support II
Metrocare Services
10.2018 - Current
- Coordinated clinic operations, managing appointments and supporting clinical staff.
- First line of contact for client inquiries of services.
- Handled high volume of inbound customer calls, ensuring professional and efficient service.
- Greet and check in clients.
- Input and record new client demographic data.
- Confirm authorizations and payor before rendering services.
- Processed consents and conducted yearly financial assessments for clients.
- Maintained backup support for medical records by scanning documents.
- Faxing, copying and other general office duties.
Operations Assistant
OM Produce
Irving, Texas
01.2018 - 08.2018
- Coordinated daily operations to ensure efficient workflow and productivity.
- Managed logistics for product deliveries, ensuring timely arrival at designated locations.
- Streamlined communication between departments to enhance collaboration and efficiency.
- Worked closely with other departments such as sales, marketing, finance, to ensure smooth operations.
- Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
- Reviewed and approved vendor invoices.
Customer Service Representative
PLS Check Cashers
12.2016 - 07.2017
- Providing outstanding customer service.
- Completing transactions accurately and in compliance with federal, state and local regulations.
- Handling large amounts of cash and maintaining a balanced cash drawer.
- Increased product awareness through promotional activities.
- Ensured safety, organization, and cleanliness in the work environment.
Education
Dallas College
02.2026
High School Diploma -
Skyline High School
05.2017
Skills
- Customer service
- Time Management
- Bilingual (Spanish, English)
- Teamwork and collaboration
- Flexible and adaptable
Timeline
Business Support II
Metrocare Services
10.2018 - Current
Operations Assistant
OM Produce
01.2018 - 08.2018
Customer Service Representative
PLS Check Cashers
12.2016 - 07.2017
Dallas College
High School Diploma -
Skyline High School