LIZETH ZUNIGA
JONESBORO,GA
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Assistant Accountant
DEL SOL SERVICES
01.2022 - Current
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Reduced errors in tax filings by conducting thorough reviews and reconciliations of accounts.
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained electronic filing systems and categorized documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Enhanced client satisfaction by providing accurate and timely tax preparation assistance.
secretary/interpreter
j best tax service
05.2009 - 12.2021
- Interview clients to obtain additional information on taxable income and deductible expenses and allowance
- Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry or procedures
- Schedule and make appointments
- Translator(proof read, edit and revise translated materials)
- Schedule and make appointments
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
Education
high school diploma -
Forest Park High School
05.2012
Skills
- Customer service
- Time management
- Self-motivation
- Teamwork skills
- Politeness and Professionalism
- Computer competency
- Verbal and written communication
- Office Administration
References
- EVA CORONADO (SUPERVISOR), (470) 456-0057
- SANDRA HUERTA (MANAGER), (404) 512-8440
Timeline
Assistant Accountant
DEL SOL SERVICES
01.2022 - Current
secretary/interpreter
j best tax service
05.2009 - 12.2021
high school diploma -
Forest Park High School
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