Lizette Aguayo
Paramount ,CA
Summary
Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems ... Increasing Sales.Dynamic customer service professional experienced in both call-center and retail store settings. Productive relationship builder; excel at listening to customer needs, creating solutions that provide value to the customer.dependable, reliable and able to perform duties with minimal supervision.
Experienced with patient check-ins, appointment scheduling, and administrative duties in hospital setting. Utilizes strong communication skills and organizational abilities to ensure smooth operations and welcoming environment. Knowledge of healthcare protocols and track record of providing excellent customer service to patients and visitors.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Hospital Receptionist
GMH Anaheim Hospitality Inc
01.2019 - 03.2023
- Oversaw patient and visitor interactions to foster a welcoming environment. Directed appointment scheduling and ensured accuracy in patient record management. Coordinated effective communication between medical staff and patients to optimize service delivery. Handled incoming calls and efficiently routed inquiries to appropriate departments. Collaborated with the operations manager to resolve employee and customer challenges while assisting office personnel. Enhanced production efficiency by accurately processing new orders and strategically delegating tasks based on order requirements.
Shift Leader
El Pollo Loco
06.2021 - 12.2022
- Welcomed customers in and helped get familiar with trying are new promotions
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Analyzed sales figures and identified areas for improvement.
- \Resolved conflicts between employees to maintain positive and productive work environments.
- Responsible for handling supplies and have duties such as maintaining stocks, updating records, and detecting discrepancies between stocks and records
- Monitors and maintains current inventory levels processes purchasing orders as required tracks orders and investigates problems
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Lead, guide, and train staff/student employees.
Receptionist
Dental Clinic
01.2020 - 07.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Organized, maintained and updated information in computer databases.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
Hotel Front Desk Receptionist
Cara Hotel
02.2019 - 05.2019
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collected room deposits, fees, and payments.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Downey Adult School
Downey High School Diploma -
Opportunities For Learning Hawthorne
Los Angeles, CASkills
- Communication
- Dependability
- Able to adapt in different environments
- Team player
- Honesty and trust worthy
- Sales
- Cash Handling
- Customer Service
- Positive Attitude
- Quick Learner
- Attention to Details
- Data Entry
- Multitasking
- Guest Satisfaction
- Team Meetings
- Strong organizational and time-management skillsExceptional communication skillsAbility to work independently and as partof a teamDetail-oriented and able to handlemultiple tasks simultaneouslyExperience in managing budgets and handling financial documents
Additional Information
- AWARDS , Earned 100% on mystery shopper on two different occasions.
Timeline
Shift Leader
El Pollo Loco
06.2021 - 12.2022
Receptionist
Dental Clinic
01.2020 - 07.2020
Hotel Front Desk Receptionist
Cara Hotel
02.2019 - 05.2019
Hospital Receptionist
GMH Anaheim Hospitality Inc
01.2019 - 03.2023
High School Diploma -
Opportunities For Learning Hawthorne
Downey Adult School