Lizette Avila
Whittier,CA
Summary
Bilingual healthcare professional with 5+ years of experience in patient scheduling, care coordination, and service promotion. Skilled at interfacing with patients to provide education, reinforce programs, and improve satisfaction. Proven ability to manage high-volume communications, collaborate with multidisciplinary teams, and promote healthcare services to support patient growth and organizational goals. Well-versed in Medicare, PPO, HMO, and EOB processes, with a strong ability to navigate complex insurance requirements. Adept at building trust and rapport with diverse patient populations while ensuring compliance with HIPAA and clinic protocols.
Overview
9
9
years of professional experience
Work History
New Patient Scheduling Coordinator
The Oncology Institute of Hope and Innovation
Cerritos, CA
06.2025 - Current
- Serve as the first point of contact for prospective patients, explaining services, programs, and treatment processes.
- Manage 50+ inbound calls daily, guiding patients through the scheduling process.
- Schedule new patient consultations based on diagnosis, provider specialty, and availability.
- Conduct appointment reminders and proactive outreach to reduce no-show rates.
- Verify insurance coverage for Medicare, PPO, HMO, and EOB documentation.
- Monitor waitlists and offer earlier appointment options to accommodate urgent needs.
- Collaborate closely with providers, nursing staff, and administrative teams to streamline patient intake workflows.
Authorization Coordinator
Dr. Philippe Quilici & Dr. Alexander Tovar – Minimally Invasive Surgery
Burbank, CA
11.2022 - 06.2025
- Acted as a primary liaison between patients, surgeons, insurance providers, and external healthcare partners.
- Provided patients with clear explanations of surgical procedures, pre- and post-operative care.
- Promoted practice programs and surgical services by informing patients about treatment options.
- Managed prior authorization requests for surgeries, imaging, and specialty services.
- Verified insurance eligibility, coverage, and benefit details for Medicare, PPO, HMO, and EOB requirements.
- Scheduled appointments, coordinated follow-up care, and ensured patients were fully prepared.
- Maintained strong patient relationships through consistent follow-up.
- Handled a high-volume multi-line phone system with responsive and empathetic service.
Medical Office Assistant (Dermatology)
Michael Borok, MD
Northridge, CA
01.2021 - 11.2022
- Assisted MD during patient appointments by preparing exam rooms, supporting procedures, and documenting visits.
- Welcomed patients, explained visit steps, and answered questions.
- Scheduled appointments and updated patient records with accurate demographic and insurance info.
- Verified Medicare, PPO, and HMO coverage and ensured correct EOB documentation.
- Provided patient education on treatment plans, post-care instructions, and skincare routines.
- Processed billing and third-party claims in compliance with medical regulations.
Front Office Receptionist (Chiropractic/Sports Medicine)
Performance Care Sports Medicine
Toluca Lake, CA
01.2017 - 12.2018
- Assisted MD and chiropractic providers during patient visits.
- Educated patients on available therapies, treatment expectations, and follow-up care.
- Verified Medicare, PPO, and HMO insurance coverage, explained benefits, and ensured accurate EOB documentation.
- Scheduled appointments, coordinated referrals, and processed insurance claims.
- Maintained accurate EHR documentation.
- Delivered excellent customer service by greeting patients warmly and addressing concerns promptly.
Education
High School Diploma - undefined
Van Nuys High School
Van Nuys, CA05.2015
Skills
- Patient communication and education
- Program promotion and service coordination
- Bilingual communication (English/Spanish)
- Insurance verification and authorization
- HIPAA compliance
- Relationship building and retention
- High-volume call management
- Follow-up and outreach campaigns
- Electronic health records management
Languages
English – Fluent
Spanish – Fluent
Timeline
New Patient Scheduling Coordinator
The Oncology Institute of Hope and Innovation
06.2025 - Current
Authorization Coordinator
Dr. Philippe Quilici & Dr. Alexander Tovar – Minimally Invasive Surgery
11.2022 - 06.2025
Medical Office Assistant (Dermatology)
Michael Borok, MD
01.2021 - 11.2022
Front Office Receptionist (Chiropractic/Sports Medicine)
Performance Care Sports Medicine
01.2017 - 12.2018
High School Diploma - undefined
Van Nuys High School