Open To Work
Hi, I’m
Lizette Carreon
Tucson,AZ
Work Preference
Summary
I am a reliable, hard working agent that can implement to any change immediately with efficiency. I am very dedicated and passionate in what I do. I want to pursue my career in assisting people the best way possible. I am a team player and a very good multitasker. I contribute only positive energy to any workplace. I am ready to be part of your team.
Overview
20
years of professional experience
Work History
Tucson Electric PowerTucson, AZ
Customer Service Representative
10.2025 - 05.2026
Job overview
- Managed customer inquiries through phone and online communication channels.
- Resolved complex customer issues with empathy and effective problem-solving skills.
- Collaborated with cross-functional teams to improve service delivery processes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
ProgressiveTucson, AZ
Insurance Sales Agent
10.2024 - 02.2025
Job overview
- Developed customized insurance plans for clients based on individual needs.
- Educated clients on policy options and coverage options.
- Built strong relationships with clients through effective communication and follow-up.
GEICOTucson, AZ
Claims Adjuster
10.2022 - 01.2024
Job overview
- Maintained accurate documentation of all claim activity within designated system.
- Conducted interviews with claimants, witnesses and medical professionals to obtain additional information about the claim.
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Utilized computer systems such as Microsoft Office Suite and specialized software programs used by the company.
- Organized files into logical categories; maintained complete records according to established procedures.
- Assisted colleagues with difficult cases; provided guidance regarding complex issues or scenarios.
- Adhered strictly to departmental guidelines; ensured that all activities were compliant with applicable state laws.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Attended continuing education classes in order to stay abreast of changes in industry standards.
- Completed required investigations on referred files within established timeframes.
Centene Corp.Tucson, AZ
Customer Service Representative
09.2018 - 08.2021
Job overview
- Ask probing questions to determine service needs and accurately input information into electronic systems.
- Inform customers about billing procedures, processed payments and provided payment option setup assistance.
- Deliver service and support to each customer, paving way for future business opportunities.
- Answer customer questions and addressed concerns.
- Evaluate customer account information to assess current issues and determine potential solutions.
- De-escalate problematic customer concerns, maintaining calm, friendly demeanor.
- Consult with customers to determine best methods to resolve service and billing issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Certified Language International Inc.Tucson, AZ
Spanish Interpreter
02.2017 - 07.2018
Job overview
- Interpreted conference calls and other workplace communications in real-time.
- Interpreted calls mostly for Medical Institutes.
Cyracom International Inc.Tucson, AZ
Interpreter
04.2015 - 02.2017
Job overview
- Delivered real-time, accurate oral translations and interpretations for clients.
- Interpreted conference calls and other workplace communications in real-time.
- Interpreted calls for Healthcare scenarios.
- Interpreted court calls.
- Interpreted Health insurance calls.
- Interpreted car insurance calls.
- Interpreted customer service calls.
McDonald'sTucson, AZ
Cashier
06.2006 - 06.2009
Job overview
- Processed numerous transactions per day with exceptional accuracy.
- Learned roles of other departments to provide coverage and keep store operational.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Trained new team members in cash register operation, stock procedures and customer service.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Education
Sunnyside High SchoolTucson, AZ
High School Diploma
05.2010
Skills
- Credit card payment processing
- Adaptive team player
- Problem-solving abilities
- Microsoft Office expertise
- Call center experience
- High-energy attitude
- Customer relations
Timeline
Customer Service Representative
Tucson Electric Power
10.2025 - 05.2026
Insurance Sales Agent
Progressive
10.2024 - 02.2025
Claims Adjuster
GEICO
10.2022 - 01.2024
Customer Service Representative
Centene Corp.
09.2018 - 08.2021
Spanish Interpreter
Certified Language International Inc.
02.2017 - 07.2018
Interpreter
Cyracom International Inc.
04.2015 - 02.2017
Cashier
McDonald's
06.2006 - 06.2009
Sunnyside High School
High School Diploma