Lizette Castillo
Sebring,FL
Summary
Dynamic Certified Pharmacy Technician with extensive experience at Walmart, excelling in medication dispensing and customer service. Proven ability to enhance patient care through meticulous prescription verification and effective problem-solving. Skilled in insurance billing and maintaining compliance with HIPAA regulations, ensuring a safe and efficient pharmacy environment.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Certified Pharmacy Technician
Walmart
S
09.2019 - Current
- Processed prescription orders accurately and efficiently to ensure timely patient care.
- Maintained inventory levels by managing stock replenishment and expiration tracking.
- Assisted pharmacists in preparing medication compounds and verifying prescriptions.
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Coordinated verification and filling of more than 500 daily prescriptions in high-volume retail pharmacy environment.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
No Degree -
South Florida State College
Avon Park, FLSkills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Manual and automated medication dispensing
- Workflow optimization
- Pharmacist support
- Drug storage procedures
- Patient confidentiality
- Insurance verification
- HIPAA
- Updating medication histories
- Prescription verification
- Time management
- Multitasking and organization
- Empathy and patience
- Verbal and written communication
- Refill requests
- Medication safety protocols
- Point of sale systems proficiency
- Proper labeling
- Stocking medications
- Proper labeling procedures
- Confidentiality and HIPAA
- Answering customer questions
- Supply restocking
- Medicare and medicaid process
- OTC recommendations
- Cash register operations
Certification
Certified pharmacy technician license
- CPhT - Certified Pharmacy Technician
Languages
Spanish
Limited Working
Timeline
Certified Pharmacy Technician
Walmart
09.2019 - Current
No Degree -
South Florida State College