Lizette Del Real
321 E Morse Ave
Summary
I love making a difference is other people’s life. Your attitude and integrity makes a true difference in the customers experience. I have been in the medical field since 2014 and know what true patients is.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Focus Respiratory
09.2024 - Current
- Assisted customers with inquiries, providing accurate information on respiratory products and services.
- Processed orders efficiently, ensuring timely delivery of medical supplies to clients.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Maintained detailed records of customer interactions and transactions for quality assurance.
Medical Assistant
Olathe Medical Center
06.2018 - 2023
- Assisted in patient intake and medical history documentation.
- Supported physicians with patient examinations and procedures.
- Managed appointment scheduling and maintained accurate calendars.
- Provided care whether it’s simple favor or assisted in emergency events.
CNA
Evergreen Rehabilitation Facility
04.2014 - 2018
- Provided compassionate care to patients, monitoring vital signs and reporting changes to nursing staff.
- Assisted with daily living activities, ensuring patient comfort and dignity during personal care routines.
- Collaborated with healthcare team to develop and implement individualized care plans for patients.
- Trained and mentored junior CNAs on best practices for patient care and safety protocols.
Education
High School Diploma -
Olathe North High School
Olathe, KSSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Customer satisfaction measurement
- Scheduling
- Follow-up skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Focus Respiratory
09.2024 - Current
Medical Assistant
Olathe Medical Center
06.2018 - 2023
CNA
Evergreen Rehabilitation Facility
04.2014 - 2018
High School Diploma -
Olathe North High School