Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lizette Del Real

321 E Morse Ave

Summary

I love making a difference is other people’s life. Your attitude and integrity makes a true difference in the customers experience. I have been in the medical field since 2014 and know what true patients is.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Focus Respiratory
Lenexa, KS
09.2024 - Current
  • Assisted customers with inquiries, providing accurate information on respiratory products and services.
  • Processed orders efficiently, ensuring timely delivery of medical supplies to clients.
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Maintained detailed records of customer interactions and transactions for quality assurance.

Medical Assistant

Olathe Medical Center
Olathe, KS
06.2018 - 2023
  • Assisted in patient intake and medical history documentation.
  • Supported physicians with patient examinations and procedures.
  • Managed appointment scheduling and maintained accurate calendars.
  • Provided care whether it’s simple favor or assisted in emergency events.

CNA

Evergreen Rehabilitation Facility
Olathe, KS
04.2014 - 2018
  • Provided compassionate care to patients, monitoring vital signs and reporting changes to nursing staff.
  • Assisted with daily living activities, ensuring patient comfort and dignity during personal care routines.
  • Collaborated with healthcare team to develop and implement individualized care plans for patients.
  • Trained and mentored junior CNAs on best practices for patient care and safety protocols.

Education

High School Diploma -

Olathe North High School
Olathe, KS

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Customer satisfaction measurement
  • Scheduling
  • Follow-up skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Focus Respiratory
09.2024 - Current

Medical Assistant

Olathe Medical Center
06.2018 - 2023

CNA

Evergreen Rehabilitation Facility
04.2014 - 2018

High School Diploma -

Olathe North High School