Lizette Gomez-Cruz
Hillside,IL
Summary
Skilled Assistant Manager knowledgeable about operational needs and team leadership. Highly trained and experienced with 6 years in the field. With Excellent planning and problem-solving abilities. Skilled to work under pressure and adapting to new situations and challenges to best enhance my work ethic. Uses consultative and relationship-based techniques to capture sales opportunities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Center Manager
European Wax Center
02.2023 - 12.2023
- Enhanced customer satisfaction by addressing and resolving issues promptly.
- Recruited and interviewed potential candidates
- Collaborated with center manager to develop and implement policies, procedures, and goals for improved performance.
- Trained the staff and developed them per company expectations
- Maintained a clean, organized, and welcoming environment for our guests.
Manager
DKNY
11.2019 - 01.2023
- Built long lasting client relationships with our personal shoppers through excellent customer service and consistent followups through WhatsApp.
- Led a successful sales team by providing motivational coaching and inspiration.
- Provided ongoing training and mentorship for sales associates.
- Collaborated with District and Regional Managers to implement continuous improvements and exceed team goals.
- Consistently met or exceeded quarterly sales targets with effort and persistency.
Manager in Training
Wilson’s Leather
06.2018 - 12.2020
- Boosted customer satisfaction levels through exceptional service and providing a welcoming store environment.
- Handled cash transactions efficiently, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with upset customers professionally, resulting in improved customer retention rates.
- Collaborated with team members to improve overall store performance.
Sales Associate
G.H. Bass
09.2017 - 03.2018
- Increased sales by building strong relationships with customers and recommending appropriate products based on their needs.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Achieved weekly sales targets consistently by maintaining a high level of product knowledge.
Education
Esthetics -
Tricoci University of Beauty Culture
Glendale Heights, IL12.2024
Skills
- Conflict resolution
- Team building expertise
- Scheduling proficiency
- Organizational skills
- Cost Control
- KPI Tracking
- Administrative and Operations Management
- P&L Management
- Sales Strategies
- Inventory control
- Goal setting and tracking
Certification
Dermalogica Franchise Focus - December 2023
Languages
Spanish
Native or Bilingual
Korean
Elementary
Timeline
Assistant Center Manager
European Wax Center
02.2023 - 12.2023
Manager
DKNY
11.2019 - 01.2023
Manager in Training
Wilson’s Leather
06.2018 - 12.2020
Sales Associate
G.H. Bass
09.2017 - 03.2018
Esthetics -
Tricoci University of Beauty Culture