LIZETTE MARTINEZ
Summary
Professional with focus on process analysis and continuous improvement. Known for enhancing operational efficiency and driving impactful changes. Reliable team player who adapts to evolving requirements and excels in data analysis and process optimization.
Overview
3
3
years of professional experience
Work History
Document Processing Analyst
Maximus
01.2023 - 01.2024
- Managed and updated CRM customer data, ensuring accuracy and completeness.
- Conducted thorough data audits, identifying discrepancies and implementing corrective actions.
- Collaborated with IT to resolve technical issues, improving overall system functionality.
- Generated detailed call center metric reports, providing valuable insights for management.
- Trained new staff on data entry best practices and CRM system usage, enhancing team productivity.
- Processed transactions and maintained logs in Microsoft Excel.
Medical Assistant
Dr. Brajesh Bhatla, MD
01.2021 - 01.2023
- Measured vital signs, ensuring patient safety and care.
- Conducted EKGs and lab tests for accurate diagnosis.
- Performed blood draws, supporting medical team.
- Scheduled appointments, managed calendars efficiently.
- Familiarity with HIPAA regulations to ensure patient confidentiality.
- Insurance Verification.
- Entered and managed customer records with accuracy and confidentiality.
Education
High School Diploma (GED) -
HEP Program
01.2021
Medical Assistant Certificate - undefined
Southern Careers Institute
01.2021
Skills
- Customer Service
- Data Entry
- Teamwork & Collaboration
- Proficient in CRM systems
- Microsoft Office (Excel, Word, Outlook)
- Complex Problem-Solving
- Attention to Detail
- Typing Proficiency (50 WPM)
- Software development
- Teamwork and collaboration
- Time management
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Document Processing Analyst
Maximus
01.2023 - 01.2024
Medical Assistant
Dr. Brajesh Bhatla, MD
01.2021 - 01.2023
Medical Assistant Certificate - undefined
Southern Careers Institute
High School Diploma (GED) -
HEP Program
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TODD FILIPKOWSKITODD FILIPKOWSKI
<ul> <li>Responsible for processing incoming payments, ensuring accuracy, and maintaining confidentiality of current and past federal income tax returns to the IRS in a timely manner.</li> <li>Preparing work for digitization by extracting payments and documents from U.S citizens.</li> <li>Inputting and validating data into the system while following standard operating procedures and customer specific instructions for processing</li> <li>Operating high-volume document scanning machines while validating quality of scanned images</li> <li>Validating and reconciling electronic records to paper documentation</li> <li>Ensuring that all customer and bank guidelines are followed as related to operations, internal audit and security and general policies</li> </ul> at J.P. Morgan Chase Bank Lockbox<ul> <li>Responsible for processing incoming payments, ensuring accuracy, and maintaining confidentiality of current and past federal income tax returns to the IRS in a timely manner.</li> <li>Preparing work for digitization by extracting payments and documents from U.S citizens.</li> <li>Inputting and validating data into the system while following standard operating procedures and customer specific instructions for processing</li> <li>Operating high-volume document scanning machines while validating quality of scanned images</li> <li>Validating and reconciling electronic records to paper documentation</li> <li>Ensuring that all customer and bank guidelines are followed as related to operations, internal audit and security and general policies</li> </ul> at J.P. Morgan Chase Bank Lockbox