Lizette Martinez
Harlingen,TX
Summary
Detail-oriented and reliable professional with over one year of experience in data entry, customer service, and document review in healthcare and production environments. Proficient in Microsoft Office, Excel, CRM systems, and documentation review. Recognized for meeting performance metrics, multitasking, and maintaining accuracy in fast-paced settings
Overview
3
3
years of professional experience
Work History
Customer Service Representative
CareXM
Harlingen, USA
08.2025 - 01.2026
- Managed inbound and outbound calls, maintaining professionalism to foster positive customer relationships.
- Documented customer interactions to ensure accurate record-keeping and enhance service quality.
- Collaborated with team members to streamline service delivery and improve response times.
- Escalated urgent issues following established procedures.
- Adhered to HIPAA guidelines for safeguarding confidential information.
DOCUMENT PROCESSING ANALYST
Maximus
Edinburg, USA
01.2023 - 04.2024
- Managed and updated customer data, ensuring high accuracy and attention to detail to maintain data integrity.
- Conducted data audits to identify discrepancies, enhancing record accuracy and reliability.
- Processed transactions and maintained logs in Microsoft Excel, facilitating organized tracking of daily activities.
- Generated reports and organized documentation for daily operations.
- Trained new staff on data entry procedures and system use.
- Collaborated with team members to support efficient workflow completion.
Education
Medical Assistant Certificate - Harlingen, TX
Southern Careers Institute
Harlingen, TX01-2023
High School Diploma - Harlingen, TX
HEP Program
Harlingen, TX05-2021
Skills
- Customer relationship management
- Customer interaction tracking
- Customer satisfaction analysis
- CRM systems
- Data management
- Microsoft Office applications
- HIPAA compliance
- Organizational skills
- Multitasking
- Teamwork
Timeline
Customer Service Representative
CareXM
08.2025 - 01.2026
DOCUMENT PROCESSING ANALYST
Maximus
01.2023 - 04.2024
Medical Assistant Certificate - Harlingen, TX
Southern Careers Institute
High School Diploma - Harlingen, TX
HEP Program