Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LIZETTE MORALES

Chandler,AZ

Summary

Efficient front desk professional with a strong background in customer relationship management and data entry. Known for resolving patient concerns promptly and maintaining accurate records, contributing to enhanced operational efficiency.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Arizona Advanced Imaging
Chandler, Arizona
10.2023 - Current
  • Greeted patients warmly and assisted with check-in procedures.
  • Scheduled appointments and maintained accurate patient records in the system.
  • Handled insurance verification and collected necessary information from patients.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Assisted with scheduling appointments for clients and visitors.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.

Customer Service Representative

SimonMed Imaging
Phoenix, Arizona
09.2022 - 07.2023
  • Entered insurance, demographics, and health history into the patient database.
  • Protected patients by observing strict HIPAA guidelines.
  • Delivered high-quality administrative and customer service to sustain patient and workflow.
  • Instructed patients regarding how to prepare for appointments.
  • Assisted patients with canceling and rescheduling appointments.
  • Collaborated with medical staff to support daily operational needs smoothly.

Customer Service Representative

TransPerfect
Phoenix, Arizona
10.2021 - 09.2022
  • Answered inbound calls, chats and emails to facilitate customer service.

Supervisor

Camelback Ranch
Glendale, Arizona
03.2018 - 03.2021
  • Supervised daily operations of Camelback Ranch, ensuring smooth workflow and efficiency.
  • Trained and mentored staff on best practices for customer service and teamwork.
  • Monitored inventory levels, ordering supplies to maintain adequate stock for operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Responded to customer questions regarding products, prices, and availability.

Overnight Stocker

Walmart
Phoenix, Arizona
05.2018 - 12.2019
  • Stocked shelves efficiently during overnight shifts to maintain product availability.
  • Maintained cleanliness of storage areas for safety and accessibility.
  • Operated pallet jacks and forklifts to transport heavy items safely.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.

Education

High School Diploma -

Betty Fairfax High School
Laveen, AZ
05-2017

Carrington College
Phoenix, AZ

Skills

  • Appointment scheduling
  • Spanish fluency
  • Patient record management
  • Insurance verification
  • Payment processing
  • Data entry
  • Calm and professional under pressure
  • HIPAA compliance
  • Telephone etiquette
  • Administrative skills
  • Front office management
  • Problem-solving skills
  • Multitasking and organization
  • Office supplies inventory management

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Front Desk Receptionist

Arizona Advanced Imaging
10.2023 - Current

Customer Service Representative

SimonMed Imaging
09.2022 - 07.2023

Customer Service Representative

TransPerfect
10.2021 - 09.2022

Overnight Stocker

Walmart
05.2018 - 12.2019

Supervisor

Camelback Ranch
03.2018 - 03.2021

High School Diploma -

Betty Fairfax High School

Carrington College

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