Lizette Nunez
San Bernardino,CA
Summary
Professional with deep background in customer service and leadership. Known for driving team collaboration and consistently achieving results. Skilled in conflict resolution, communication, and workflow optimization. Reliable, adaptable, and focused on meeting changing needs.
Overview
7
7
years of professional experience
Work History
Member Service Leas
Sam's Club
951 N Millikin Rd, Ontario CA 91764
06.2018 - 03.2025
- Developed and implemented targeted marketing strategies to attract new members and grow the organization.
- Served as a mentor to junior staff members, providing guidance on best practices in handling various situations related to membership services.
- Established strong relationships with members through personalized attention and proactive communication.
- Enhanced member satisfaction by providing exceptional customer service and promptly addressing concerns.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Escrow Assistant
Craft Escrow
8213 White Oak Ave, Rancho Cucamonga, CA 91730
08.2023 - 06.2024
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Obtained documents such as proof of insurance and HOA statements.
- Maintained open communication with lenders, brokers and borrowers.
- Prepared estimated closing statements for buyer and seller.
- Input transfer data into system and manually updated accounting and certificate records.
- Processed and verified all new account applications and documents.
Education
High School Diploma -
Citrus High School
261 E Mulberry Ave, Porterville, CA 9325706-2006
Skills
- Team management
- Financial acumen
- Strong leadership
- Customer service
- Service upselling
- Problem-solving skills
- Phone etiquette
- Professionalism
Languages
Spanish
Full Professional
Timeline
Escrow Assistant
Craft Escrow
08.2023 - 06.2024
Member Service Leas
Sam's Club
06.2018 - 03.2025
High School Diploma -
Citrus High School