Lizette Ortiz
Brownsville,TX
Summary
Dynamic manager with a proven track record at El Piqin Sabores Mejicanos Restaurant, excelling in team leadership and operations management. Enhanced customer satisfaction through effective problem resolution and streamlined inventory processes, contributing to increased profitability. Skilled in time management and decision-making, fostering a productive and engaged workforce.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
El Piqin Sabores Mejicanos Restaurant
06.2021 - 08.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Cashier
Usa Tax Consultant
01.2017 - 06.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Associate of Arts -
General Education Service of Texas, LLC
Brownsville, TX06-1996
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Operations management
- Shift scheduling
- Problem resolution
Certification
- Licensed [TABC] - [TEXAS ALCHOL LICENSE]
- Licensed MANAGER FOOD HANDLER.
Languages
Spanish
Full Professional
English
Limited Working
Timeline
Manager
El Piqin Sabores Mejicanos Restaurant
06.2021 - 08.2024
Cashier
Usa Tax Consultant
01.2017 - 06.2017
Associate of Arts -
General Education Service of Texas, LLC
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