Lizette Perez
Clermont,USA
Summary
Spanish bilingual with extensive customer service and store management experience in the retail and tech industry looking to secure a responsible career opportunity to fully utilize my skills and experience, while making a significant contribution to the success of the company.
Overview
7
7
years of professional experience
Work History
General Manager
U-Haul Moving & Store of Leesburg
12.2023 - 12.2025
Assistant Store Manager
Gamestop
09.2021 - 11.2023
- Demonstrated extensive knowledge and passion for product features and selling points to maximize sales, as well as provide excellent customer service for Gamestop customers.
- Assisted the Store Manager with the performance, development and management of two stores.
- Achieved top-ranking KPI performance in the division as well as continually met and exceeded KPIs and operational standards to generate $2m annually.
- Coached team members by providing guidance and training, including areas such as leadership, teamwork, professionalism and communication.
- Owned recruiting and training processes, including hiring and onboarding, termination and succession planning for associates, and ongoing management such as development and performance.
- Assisted the Store Manager with operational processes such as inventory counts, associate expectations for a successful store performance and coaching.
- Helped to create a ongoing clientele for the store to generate future sales.
Assistant Manager
Life Storage
07.2020 - 09.2021
- Renting storage spaces and selling store merchandise.
- Working face-to-face with customers, providing excellent service and build excellent rapport with new and existing customers, while enhancing the customer's experience.
- Accepting payments and completing daily bank deposits.
- Leveraged the experience and talent of every team member to achieve extraordinary results.
Assistant Manager
U-Haul
09.2018 - 07.2020
- Ran daily operations of the center in Store Manager's absence.
- Made moment-to-moment decisions to allocate time and resources to appropriate projects.
- Managed and assigned my team to ensure that customers receive an excellent first impression and the highest quality of care.
- Performed different duties such as installing hitches, brake controllers, etc…
Education
High School Diploma -
East Ridge High School
Clermont, FL05-2013
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Timeline
General Manager
U-Haul Moving & Store of Leesburg
12.2023 - 12.2025
Assistant Store Manager
Gamestop
09.2021 - 11.2023
Assistant Manager
Life Storage
07.2020 - 09.2021
Assistant Manager
U-Haul
09.2018 - 07.2020
High School Diploma -
East Ridge High School