Lizette Rodriguez

Responsibilities include supporting Customer Service while:

• Working directly with RAD.
• Supporting GMs in N.E.
• Assist and support the DV team when launching new pilots for NSM.
• Implemented new training programs for customer service with RAD.
• Trained employees on best practices and protocols, while supervising teams to maintain optimal productivity.
• Guided employees in handling difficult or complex problems.
• Coordinated with RAD, GM's, and combined group efforts to achieve goals.
• Maintained knowledge of company products and services to promptly resolve complaints and concerns.
• Set clear expectations and helped employees pursue optimal paths for achieving each target.

Responsibilities included, but were not limited to:

• Helping clients with any questions they have about the process of getting repairs done to their equipment.
• Answering status calls.
• Processing Pick-Up Orders.
• Set up the client's demographics.
• Responsible for customer complaints and resolving issues.
• Responsible for training all new employees with our computer system.
• Insurance Verification.
• Responsibilities included calling all insurance companies with which we are in contact to verify the patient's insurance.
• Getting authorization on equipment.
• Dispatch/Scheduling
• Responsibilities include making shop appointments.
• Responsibilities also include dispatching deliveries to the drivers.
• Assisting ATP, RTS.
• Clinic Coordinator.
• Supporting RAD.
• Assist RAD with branch escalations.
• Supporting branch GMs with CSS daily tasks and responsibilities.
• Travel to train new CSS, as needed.

Responsibilities included:

• Answering status calls.
• Processing all discharge orders.
• Order entry.
• Responsible for customer complaints and resolving issues
• Responsible for training all new employees with our computer system
• Insurance Verification
• Dispatch/Scheduling
• Responsibilities include making shop appointments.
• Sales Rep Assistant
• Understanding Private Insurance, Medicare, and Medicare Insurance Guidelines.
• Infection Control Guidelines.
• JCAHO compliance.

• Responsible for reviewing all insurance verification sheets, Medicaid, and Medicare, and entering all orders and pickups into the system for daily processing.
• Responsible for daily liquid patients, paperwork review, printing, and tracking Rx's.
• Reviewing all patients' accounts receivable and collecting past due accounts receivable before delivery.
• Customer Service.
• Upon starting with the company and still helping as a backup, responsibilities included a daily intake of over 100 phone calls per day.
• Processing daily paperwork for all orders taken.
• Establishing personal relationships with accounts.
• Following up with all sales reps, with information on their accounts.
• Responsible for customer complaints and resolving issues
• Responsible for training all new employees with our computer system
• Professionally trained.
• Medicare and Medicaid guidelines.
• CPAP/BiPAP order entry guidelines and qualifications.
• Oxygen/Nebulizer troubleshooting.
• Dispatching and rerouting drivers, as well as handling all their paperwork.