LIZETTE SANCHEZ
Laredo,TX
Summary
Vigilant CBP Officer with 4 years of experience. Adept at working with government officials and line watching for illegal entry and smuggling into country. Accomplished at inspecting, preventing and arresting immigrants without proper documentation. Highly efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives with creativity, enthusiasm and humor. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Able to communicate effectively with all organizational levels, build relationships of trust and enlist the participation of team members. Decisive, efficient team approach; outstanding communication skills.
Overview
12
12
years of professional experience
Work History
Customs and Border Protection Officer
Department Of Homeland Security
El Paso, TX
07.2021 - Current
- Worked with trained K-9 partners to locate undocumented people.
- Detected and prevented terrorists and terrorist weapons from entering country.
- Performed intelligence analysis and law enforcement activities such as apprehension, detention and arrest.
- Evaluated shipments to determine duty and taxes due, completed applicable paperwork and informed individuals of expected liabilities.
- Examined baggage and personal items upon entering or leaving country to verify adherence to customs requirements and identify suspected violations.
- Explained laws and regulations to travelers.
- Work alongside K-9 Officers in inspections to detect drugs, explosives and cash.
- Identified and seized contraband, undeclared merchandise and vehicles or boats containing such merchandise.
- Prevented illegal trafficking of people and narcotics.
- Identified contraband items and seized according to customs laws.
Custom and Border Protection Officer
Department Of Homeland Security
Laredo, TX
07.2018 - 07.2021
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly scheduling with ACP (Admin Core Processing) Department for 1 year.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. (ACP)
- Completed daily logs for management review. (ACP)
- Answered phone calls and answered questions from CBP Officers. (ACP)
- Emailed Officer stats daily from every bridge to higher management. (ACP)
- Scheduled and contacted Officers for Firearms Qualification training every quarter. (ACP)
- Scheduled and confirmed daily Officer rotations as well as any leave Officers would be using or schedule trades between Officers. (ACP)
- Validated immigration documents asked questions and reported discrepancies to Bus APIS PAU supervisor while working there for 1 year 6 months.
- Performed intelligence analysis in Bus APIS PAU Department such as conducting queries on travelers before arriving to Laredo Port of Entry.
- Was acting Supervisor when Bus Apis supervisor was out on annual leave. Therefore, would answer government cell phone, reply to emails from bus companies with any questions or concerns.
- Video conference meetings with Headquarters for procedures on installing "Simplified Arrival" at Laredo Port of entry.
- Set up and performed test activities on computer systems and printers.
- Trained CBP Officers on new system once it was installed at most computers.
- Helped with installing new program "Simplified Arrival" at all bridges.
Marketing/ Event Fulfillment Manager/Sales Representative
Laredo Lemurs Baseball
Laredo, TX
07.2015 - 01.2018
- Directed and coordinated marketing activities and policies to promote products and services.
- Directed hiring, training and performance evaluations for marketing and sales staff and supervised their daily activities.
- Initiated market research studies and analyzed findings.
- Analyzed business developments and monitored market trends.
- Collaborated with developers, advertisers and production managers to market products and services.
- Communicated marketing teams' plans and accomplishments to verify alignment with senior management objectives.
- Created high-quality marketing strategy documentation, including product marketing briefs, FAQs and objection handling documents.
- Preserved brand integrity by monitoring with consistency and quality of marketing content.
- Helped increase sales by 10%
Customer Service Agent
American Airlines/ United Airlines
5210 Bob Bullock Loop, TX
06.2012 - 07.2015
- Loaded, stowed and unloaded baggage, cargo and freight, and submitted completed documentation to management.
- Checked air cargo against documentation to identify and resolve any discrepancies.
- Stocked aircraft cabin interiors for flights with equipment and supplies.
- Supervised unaccompanied minors before flights.
- Greeted passengers, verified tickets and directed passengers to assigned seats.
- Addressed passengers' concerns about delayed and canceled flights and resolved issues.
- Explained use of safety equipment and answered passengers' questions.
Customer Service Agent
Continental Airlines
5210 Bob Bullock Loop, TX
06.2011 - 07.2012
- Greeted passengers, verified tickets and directed passengers to assigned seats.
- Addressed passengers' concerns about delayed and canceled flights and resolved issues.
- Explained use of safety equipment and answered passengers' questions.
- Promoted upgrade options to customers, resulting in 60% increase in passengers choosing Platinum Upgrade.
- Loaded, unloaded and transported cargo weighing up to 85 pounds between terminals and aircraft.
- Supervised unaccompanied minors before flights. education.
- Loaded, stowed and unloaded baggage, cargo and freight, and submitted completed documentation to management.
- Checked air cargo against documentation to identify and resolve any discrepancies.
- Stocked aircraft cabin interiors for flights with equipment and supplies.
Dispatcher
911 Communications
3500 Maher, TX
05.2009 - 08.2009
- Ability to work required overtime when necessary.
- Ability to work varying shifts, including day, swing, graveyard, and holidays and weekends as assigned
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Managed over 50 calls per day.
Sales
Sears Portrait Studios
5300 San Dario, TX
03.2008 - 08.2009
- Digitally edited photos to enhance appearance.
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
- Photographed high-quality images for various print and digital projects.
- Maintained and shared portfolios of artistic work to demonstrate styles, interests and abilities with potential customers.
- Archived photographs on computers and servers.
- Experimented with different lighting effects to deliver unique images.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped increase sales by 10%
- Increased sales by offering advice on purchases and promoting additional products
- Completed orders and organized product deliveries to meet customer timetables
- Achieved perfect attendance and on-time record
Education
Associate of Science -
Laredo Community College
Laredo, TX05.2026
Skills
- Highly dependable
- Reliable
- Fast learner
- Type over 50 WPM
- Bilingual
- Drug Interdiction
- Illegal immigrant prevention
- Tax and duty fee requirements
- Counterterrorism
Programs I Know
- Powerpoint
- Excel
- Word
- COSS
- Tecs Mod
- UPAX (ATS)
- CIS2
- CCD
- Lexis Nexus
- ATS-L
- CSIS
Timeline
Customs and Border Protection Officer
Department Of Homeland Security
07.2021 - Current
Custom and Border Protection Officer
Department Of Homeland Security
07.2018 - 07.2021
Marketing/ Event Fulfillment Manager/Sales Representative
Laredo Lemurs Baseball
07.2015 - 01.2018
Customer Service Agent
American Airlines/ United Airlines
06.2012 - 07.2015
Customer Service Agent
Continental Airlines
06.2011 - 07.2012
Dispatcher
911 Communications
05.2009 - 08.2009
Sales
Sears Portrait Studios
03.2008 - 08.2009
Associate of Science -
Laredo Community College