Lizette Sandoval
San Antonio,TX
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Fogo De Chao. Proven ability to enhance guest experiences through effective problem-solving and cash handling. Recognized for fostering repeat business and maintaining high cleanliness standards in fast-paced environments. Committed to delivering quality service and team collaboration.
Overview
3
3
years of professional experience
Work History
Server
Fogo De Chao
05.2025 - Current
- Provided exceptional customer service to enhance dining experiences and ensure guest satisfaction.
- Managed multiple tables efficiently while maintaining attention to detail in order accuracy.
- Collaborated with kitchen staff to coordinate timely food delivery and maintain service flow.
- Assisted in training new servers on menu knowledge, service standards, and operational procedures.
- Upsold menu items effectively, contributing to overall sales growth and guest enjoyment.
- Monitored dining area for cleanliness and ambiance, addressing any issues promptly to improve atmosphere.
- Handled cash transactions accurately, ensuring compliance with cash handling procedures and policies.
- Resolved guest concerns professionally, enhancing loyalty through effective problem-solving techniques.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Bartender
Bar 101
07.2023 - 05.2025
- Crafted high-quality cocktails and beverages to enhance customer experience.
- Maintained clean and organized bar area, ensuring compliance with health and safety standards.
- Assisted in training new staff on proper beverage preparation techniques and service protocols.
- Managed inventory levels, ordering supplies to minimize shortages during peak hours.
- Developed and maintained positive relationships with customers, fostering repeat business.
- Handled cash transactions accurately, ensuring secure payment processing for all orders.
- Implemented efficient workflow practices, reducing wait times during busy shifts.
Server/bartender
YardHouse Darden Restaurants
07.2022 - 10.2024
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat visits.
- Prepared and served food and beverages according to restaurant standards, maintaining quality and presentation.
- Collaborated with kitchen staff to synchronize food preparation and delivery for timely service.
- Managed multiple tables efficiently, addressing guest inquiries and resolving issues promptly.
Education
Nursing Administration
Temple College
Temple, TXSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- High volume dining
- Service prioritization
- Team collaboration
Languages
Spanish
Full Professional
Timeline
Server
Fogo De Chao
05.2025 - Current
Bartender
Bar 101
07.2023 - 05.2025
Server/bartender
YardHouse Darden Restaurants
07.2022 - 10.2024
Nursing Administration
Temple College