Summary
Overview
Work History
Skills
Timeline
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LIZETTE SUAREZ

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

12
12
years of professional experience

Work History

Emergency Shelter Management

Klap6
Denver, CO
04.2022 - Current
  • Served as a onsite Emergency Operations Manager alongside the City of Denver 2022- June 2023
  • Emergency Operations Manager Joint Base Cape Cod July 2023- Current
  • Trained and mentored all new employees to maximize team productivity.
  • Guided employees on understanding and meeting changing clients needs and expectations.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving intervention
  • Completed intake assessments on families to determine service needed. Identified appropriate community resources and provided referrals for services
  • Managed and maintained bed count and updated database and reports
  • ICS Certified

Assistant Facilities Manager

Aramark, University of Denver
Denver, CO
04.2021 - 04.2022
  • Overnight crew member at Red Rocks Amphitheatre assisting with coverage at other venues such as The Denver Coliseum (which hosted 400 homeless during Covid) and the University of Denver’s Facility Department
  • Promoted to supervisor after 3 months and after 2 months of working as a supervisor I was asked to permanently join the team at the University of Denver as an Assistant Manager for their facilities team
  • Managed and directed facility staff of 60 by handling assignment delegation and timely completion.
  • Enforced compliance with OSHA regulations and company policies.
  • Inspected equipment, facility grounds, external building structure and systems on regular basis.
  • Maintained cleanliness and presentation standards to increase appeal of facility.

Credit Manager

Rent a Center Lakewood
Lakewood, CO
06.2020 - 03.2021
  • Credit Manager for 800 Accounts Setting up payment plans for customers Ensuring all deliveries are completed on time Assisting with sales and monthly incentives
  • Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
  • Managed reporting, documentation and recordkeeping requirements for department.
  • Submitted delinquent accounts to collections department or outside resources.
  • Implemented new initiatives, which resulted in quicker payments and better turnaround times to resolve customer issues.

Patient Registration Representative

Vail Health, Howard Head Sports Medicine
Vail , CO
08.2019 - 06.2020
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Screened patients before and during admissions processes.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Prepared patients for departure by coordinating discharge plans and paperwork.
  • Verified insurance and collected critical data elements to properly identify and bill patients.

Night Auditor-Manager, Overnight Manager

The Ritz Carlton Club & Residences
Vail, CO
08.2018 - 03.2019
  • Overnight Manager in charge of handling any last minute check ins and emergency situations.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Completed nightly updates to hotel rates and individual room charges.

Front Desk Agent

Double Tree by Hilton
Vail, CO
11.2017 - 03.2018
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Supervised daily operations of hotel front desk in absence of manager.

Front Desk - Team Lead

Center Salons, Arvada and Lone Tree
Lakewood, CO
03.2017 - 11.2017
  • Supervisor for multiple locations
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked with fellow sales team members to achieve group targets.

Residential Concierge

The Ritz-Carlton Club and Residences
Vail, CO
06.2015 - 11.2016
  • Creating Personal Itineraries for guests up to 6 months in advanced
  • Maintained guest privacy and building reputation by keeping information confidential.
  • Scheduled conference room and other reservations using proprietary software.
  • Retained knowledge of local events to offer recommendations and personal services.
  • Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.

Skills

  • Supervision & Leadership
  • Team Management
  • Relationship Building
  • Training & Development
  • Team Building
  • Problem Resolution
  • Crisis Management
  • Critical Thinking

Timeline

Emergency Shelter Management

Klap6
04.2022 - Current

Assistant Facilities Manager

Aramark, University of Denver
04.2021 - 04.2022

Credit Manager

Rent a Center Lakewood
06.2020 - 03.2021

Patient Registration Representative

Vail Health, Howard Head Sports Medicine
08.2019 - 06.2020

Night Auditor-Manager, Overnight Manager

The Ritz Carlton Club & Residences
08.2018 - 03.2019

Front Desk Agent

Double Tree by Hilton
11.2017 - 03.2018

Front Desk - Team Lead

Center Salons, Arvada and Lone Tree
03.2017 - 11.2017

Residential Concierge

The Ritz-Carlton Club and Residences
06.2015 - 11.2016

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