Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lizmeralda Cardona

Summary


I am an enthusiastic, friendly ,self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Jim's Original Subs & Pizza
11.2021 - 03.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Self-motivated, with a strong sense of personal responsibility.

Activities Assistant

The Linden At Danvers
03.2019 - 01.2020
  • Engaged residents through events, small groups, and personal attention.
  • Provided emotional support and companionship to improve quality of life for residents.
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
  • Scheduled movies, entertainment, and other special events.
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
  • Communicated with family members and other caregivers to provide updates on well-being and care of residents.
  • Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
  • Assisted with physical therapy exercises to help residents regain strength and mobility.
  • Transported and escorted program participants to and from activities and on field trips.

Culinary Waitstaff

Edgewood Retirement Community
08.2018 - 05.2019
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Built long-lasting relationships with residents.

Waitstaff

Atria Senior Living
01.2015 - 10.2017
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Checked in with customers and specific dietary needs while refilling waters and clearing plates.
  • Built long-lasting relationships with residents.
  • Took orders and delivered food items to residents in main dining room.

Dining Room Server

Brightview Senior Living
01.2014 - 01.2015
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Built long-lasting relationships with residents.
  • Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
  • Greeted new customers, discussed specials, and took drink orders.
  • Took orders and delivered food items to residents in main dining room.
  • Served food and beverages promptly with focused attention to customer needs.

Education

High School Diploma -

Lawrence High School
Lawrence, MA
08.2017

Skills

    *Communication Skills

    *Problem Solving

    *Adaptability

    *Interpersonal

    *Customer Service

    *Bilingual

    *Multi tasking

    *POS Systems

    *Training

    *Fast Learner

    *Organizational Skills

    *Dementia Care

    *Memory Care

    *Alzheimer's Care

    *Food Preparation

Certification

  • PT - Phlebotomy Technician (Manchester Phlebotomy Training Specialists School)
  • Certified From NHCO On 11/21/2023

Timeline

Customer Service Associate

Jim's Original Subs & Pizza
11.2021 - 03.2023

Activities Assistant

The Linden At Danvers
03.2019 - 01.2020

Culinary Waitstaff

Edgewood Retirement Community
08.2018 - 05.2019

Waitstaff

Atria Senior Living
01.2015 - 10.2017

Dining Room Server

Brightview Senior Living
01.2014 - 01.2015

High School Diploma -

Lawrence High School

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Lizmeralda Cardona