Liz N. Perez Corchado
Davenport,FL
Summary
Results-oriented Customer Service Professional experienced in problem-solving and administrative support. Diligent professional with excellent multitasking, organizational and time management abilities. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
19
19
years of professional experience
Work History
ON Stoking TA / Client Service / Cashier
Walmart Supercenter
02.2018 - Current
- Addressed customer complaints with professionalism, ensuring satisfactory resolutions.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely.
- Exhibited self-motivation by independently managing and completing tasks.
- Adapted quickly to changing conditions in busy work settings.
- Collaborated effectively with team members while also completing tasks independently.
- Applied critical thinking to analyze problems, evaluate solutions, and make informed decisions.
- Proven ability to learn quickly and adapt to new situations.
Leasing Consultant
Davis Properties
Orlando, Florida
11.2024 - 12.2025
- Conducted property tours and explained lease terms, community rules, and application steps.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Prepared lease documents and reviewed signatures with new residents.
- Coordinated move-ins and move-outs, aligning schedules of property management and residents to ensure smooth transitions.
- Checked rental eligibility by following the company's verification process.
- Conducted background checks on applicants.
- Achieved high customer approval rating by delivering dynamic service and exemplary support through effective interpersonal communication.
- Responded to resident questions about housing services, policies, and maintenance requests.
- Promoted a high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Used conflict resolution skills to quickly resolve issues among residents.
- Coordinated move-ins and move-outs with property management and resident schedules.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Verified rental eligibility by reviewing application documents and conducting background checks. by following the company's verification process.
- Promoted a high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Processed move-outs by conducting final walkthroughs, collecting keys, inspecting unit condition, and preparing necessary documentation for accounting.
- Responded to tenant requests for maintenance services in a timely manner.
- Updated resident data into a property management software system daily.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
Consignment seller
Medusa store
Marquez, PR
09.2007 - 10.2017
- Promoted Medusa store products through friendly service and upselling.
- Developed and maintained relationships with existing customers to ensure repeat business.
- Demonstrated products features, capabilities, and benefits in order to secure sales.
- Monitored customer satisfaction levels through surveys or focus groups in order to identify areas of improvement.
- Managed inventory, ensuring products were well-stocked and displayed attractively.
- Conducted product demonstrations for prospective customers.
- Utilized problem solving techniques to resolve customer complaints quickly and effectively.
- Identified customer needs and recommended appropriate products.
Education
High School Diploma -
Catalina Morales de Flores High School
Moca, PRSkills
- Lease management
- Customer Service
- Client onboarding
- Multi-line phone handling
- Document management
- Financial record management
- Proficient in Microsoft Office
- Time management
- Multitasking Abilities
- Problem Solving
- Teamwork and collaboration
- Excellent Communication
Timeline
Leasing Consultant
Davis Properties
11.2024 - 12.2025
ON Stoking TA / Client Service / Cashier
Walmart Supercenter
02.2018 - Current
Consignment seller
Medusa store
09.2007 - 10.2017
High School Diploma -
Catalina Morales de Flores High School