Liz Omaira Lopez
Orlando
Summary
Dynamic Compliance Specialist with proven expertise in permit processing and customer service at Ferrellgas Propane. Bilingual in English and Spanish, I excel in utilizing PeopleSoft and Salesforce to enhance operational efficiency. Recognized for implementing effective follow-up strategies, ensuring high customer satisfaction and seamless service delivery.
Overview
15
15
years of professional experience
Work History
Compliance Specialist
Ferrellgas Propane
Orlando
04.2020 - 06.2025
- Assist customer in the permit process.
- Create Installation Estimate.
- Call the customer to confirm and remind them of appointments.
- Create service order in PeopleSoft.
- Follows up with customer, county's, and city regarding permitting.
- Update costumers profile in sales force.
- Bill outs once the jobs are completed
Customer Service Representative
Go transportation and Interpretation
Orlando
12.2018 - 03.2020
- Assisting Interpreters and Drivers with the information needed it for the appointments they will be assisting. Calling facilities to confirm arrivals at appointment time, and to ensure services are provided. Answering phones calls for patients to assist them with follow up appointments that needs to be authorized. Entering appointments information in the system.
Patient Care Coordinator
Walmart specialty pharmacy
Orlando
12.2017 - 12.2018
- Assist patients with ordering medication using the Conexus system. Input patient information in Armada for notes and call log sheets. Process between 75 and 85 inbound and outbound calls a day. Transfer patients, doctors, and pharmacists as needed to the correct departments. Track packages using the Walmart tracking system.
Data Entry Technician
Express Scripts
Orlando
02.2014 - 11.2017
- Responsible for attaching and processing incoming electronic prescriptions, referrals, insurance documents, and clinical information. Creates referrals, refill orders, and updates patient profiles. Required to meet state and federal guidelines pertaining to HIPAA, and take monthly trainings to maintain the guarantee of customer satisfaction..
Call Center Representative
Community Health Centers
Orlando
04.2010 - 01.2014
- Implemented new processes and systems for improving customer services satisfaction. Focused on scheduling for multi-clinic practice and provided the data entry of patient demographics, confirmation and insurance verifications.
Education
Associate of Science - CPT Coding
Everest University
Orlando, FL10-2009
Skills
- Bilingual – English and Spanish
- PeopleSoft proficiency
- Salesforce expertise
- Permit processing
- Customer service
- Data entry
Timeline
Compliance Specialist
Ferrellgas Propane
04.2020 - 06.2025
Customer Service Representative
Go transportation and Interpretation
12.2018 - 03.2020
Patient Care Coordinator
Walmart specialty pharmacy
12.2017 - 12.2018
Data Entry Technician
Express Scripts
02.2014 - 11.2017
Call Center Representative
Community Health Centers
04.2010 - 01.2014
Associate of Science - CPT Coding
Everest University
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