Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lizzete Gutierrez-Lopez

Sacramento,CA

Summary

With a proven track record at IQ Personnel, I excel in customer service and active listening, enhancing satisfaction rates by 20%. Skilled in data entry and payment processing, I streamline operations and resolve issues efficiently. My critical thinking and collaboration drive process improvements, ensuring exceptional service delivery and customer experience.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

IQ Personnel
Sacramento, CA
03.2024 - Current
  • Assisted customers with inquiries and resolved issues efficiently.
  • Managed customer accounts and updated information in database systems.
  • Collaborated with team members to enhance service delivery processes.
  • Provided product knowledge to improve customer satisfaction rates.

City Mail Carrier

United States Post Office
Sacramento, CA
02.2022 - 03.2024
  • Delivered mail efficiently to designated routes.
  • Managed delivery schedules in changing conditions.
  • Maintained accurate delivery records.
  • Used handheld devices for real-time updates.

Inventory Specialist

Walgreens
Sacramento, CA
05.2017 - 06.2023
  • Managed inventory levels and minimized waste.
  • Improved storage and retrieval processes.
  • Conducted audits for accuracy.
  • Streamlined receiving and stocking procedures.

Cashier Team Lead

Walmart
Sacramento, CA
06.2015 - 04.2017
  • Led cashier team and improved checkout efficiency.
  • Trained new cashiers.
  • Monitored register operations.
  • Improved workflow and reduced wait times.

Education

High School Diploma -

Hiram Johnson
Sacramento, CA
2010

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Payment processing
  • Microsoft Office Suite
  • Inventory Management
  • Patience and composure
  • Inbound customer service
  • Customer relations

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

IQ Personnel
03.2024 - Current

City Mail Carrier

United States Post Office
02.2022 - 03.2024

Inventory Specialist

Walgreens
05.2017 - 06.2023

Cashier Team Lead

Walmart
06.2015 - 04.2017

High School Diploma -

Hiram Johnson