Lizzete Hijar
Los Angeles,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Freelance
Clarin’s
08.2022 - Current
- Assisted different Stores in the L.A, San Fernando Valley & Ventura Area supporting on there daily goals/sales
- Taught Customer how to use / Apply products
- Introduce new Customers with the Skincare / Cosmetic Line
- Provided outstanding customer service, receiving positive Customer service feedback Survey, Aided Spanish-speaking customers, increasing repeat and loyal customers.
Consultant
Macy’s Stores, Inc.
10.2021 - 02.2022
- Assisted customers with selecting items and providing recommendations based on their skincare and beauty concerns
- Taught customers how to use/apply Clarins products
- Stocked, replenished, and organized inventory, with accuracy and efficiency
- Provided outstanding customer service, receiving positive customer service feedback surveys
- Coordinated and booked appointments for events
- Aided Spanish-speaking customers, increasing repeat and loyal customers.
Consultant
Macy’s West, Stores, Inc.
03.2019 - 02.2020
- Assist multiple customers per day in a busy retail environment to find and select items by providing recommendations based on their skincare or beauty concerns
- Introduced customers to Clinique products
- Stock, replenish, and organize inventory with accuracy and efficiency
- Provide outstanding customer service, receiving positive customer service feedback surveys
- Coordinate special events and book appointments with over 50% response rate
- Aid Spanish–speaking customers, increasing repeat and loyal customers by more than 27%
Consultant
Macy’s West Stores, Inc.
07.2018 - 03.2019
- Assisted customers with selecting items and providing recommendations based on their skincare and beauty concerns
- Introduced customers to Clarins products
- Stocked, replenished, and organized inventory, with accuracy and efficiency
- Provided outstanding customer service, receiving positive customer service feedback surveys
- Coordinated and booked appointments for events
- Aided Spanish-speaking customers, increasing repeat and loyal customers by more than 15%.
Export & Import Coordinator
Class International Movers S.A
05.2011 - 03.2016
- Focused on exporting and importing HHGS from the client's standpoint, including warehousing, shipping, insurance, customs, among other services
- Coordinated in advance with the Customer and Logistics Department the delivery of their HHGS to their new home
- Managed the legal requirements involved throughout the export and Import process for HHGS
- Provided laws and regulations in foreign countries to the relocating families
- Managed accounts and facilitated the communication between manufacturers and logistics providers
- Worked directly with government agencies to resolve import or export delays
- Set and monitored KPIs for the import department to confirm all team members are compliant
- Prepare documentation as master BOL, shippers export and import declarations, cargo release, pickups, delivery orders, and others
- Directed all equipment logistics operations from the supplier warehouse to the company warehouse, following currency exchange control and customs regulations
- Maintained and updated rate sheets, etc
- Coordinated ocean and air shipment clearances
- Arranged FCL ocean operations, imports, and exports
- Assisted OGA with the prevention and processing of alcohol shipments
- Track incoming shipments for customers of vessel, voyage, and eta information.
Education
Santa Rosa High School
FIDM (Fashion Institute of Design & Merchandise)
MUS (Make-Up Studio)
Real State Express
Skills
- Organized
- Dedicated
- Motivated
- Responsible
- Logistics Coordination
Languages
- Spanish
- English
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Freelance
Clarin’s
08.2022 - Current
Consultant
Macy’s Stores, Inc.
10.2021 - 02.2022
Consultant
Macy’s West, Stores, Inc.
03.2019 - 02.2020
Consultant
Macy’s West Stores, Inc.
07.2018 - 03.2019
Export & Import Coordinator
Class International Movers S.A
05.2011 - 03.2016
Santa Rosa High School
FIDM (Fashion Institute of Design & Merchandise)
MUS (Make-Up Studio)
Real State Express