Lizzete Torres
Buckeye,AZ
Summary
Driven Operations Manager with a proven track record at enhancing patient experience and maintaining confidentiality. Expert in customer service, demonstrating strong problem-solving and team leadership. Bilingual in English and Spanish, adept at multitasking and training staff members, significantly improving efficiency and patient satisfaction.
Overview
6
6
years of professional experience
Work History
Operations Manager
SimonMed Imaging
05.2021 - Current
- Confirmed appointments, communicated with patients and updated records when necessary
- Coordinated patient scheduling, check-in, check-out and payments
- Kept front area and lobby neat and organized to provide patient's a positive first impression
- Completed and maintained daily cash deposits
- Managed multiple tasks and time sensitive deadlines
- Reduced wait times for patient's by implementing a more efficient check-in process
- Provided compassionate customer service and patient care to create a warm welcome atmosphere for patients and their families
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and policies
Supervisor
PGC-PCI
02.2020 - 06.2020
- Strong leadership and problem-solving skills to maintain staff efficiency and organize workflow
- Evaluated staff performance and provided coaching to address inefficiencies
- Quickly and accurately counted drawers and safes at the start and at the end of every shift
- Backed up cashiers and customer service employees on questions regarding refunds and defective items
- Monitored inventory to keep store stocked with necessary items
- Supervised various stores within the San Diego Airport
Bra Fit Expert
Victoria's Secret
11.2018 - 02.2020
- Assisted customers in finding the perfect fit
- Improved customer satisfaction by providing personalized bra fittings and expert advise on proper sizing and styles
- Maintained knowledge on new products and fitting techniques to provide top-notch service
- Educated customers on proper bra care and maintenance to extend product life
- Inventory management tasks such as receiving shipments and restocking shelves
- Worked closely with team members to create a positive work environment
- Managed efficient cash register operations.
Customer Service Associate Team Leader
Wings Beachwear
03.2018 - 11.2018
- Processed shipments
- Daily Deposits
- Restocked merchandise
- Closed / Opened registers
- Cashier
- Assisted customers with any concerns or questions they may have
- Maintained cleanliness throughout the store
Education
High School Diploma -
University City High School
San Diego, CA06.2017
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Staff Training
- Highly Dependable
- Fast Learner
- Great at Multitasking
- Bilingual; English and Spanish
- Knowledgeable in Medical Terminology
- Hands on BLS Certification
Timeline
Operations Manager
SimonMed Imaging
05.2021 - Current
Supervisor
PGC-PCI
02.2020 - 06.2020
Bra Fit Expert
Victoria's Secret
11.2018 - 02.2020
Customer Service Associate Team Leader
Wings Beachwear
03.2018 - 11.2018
High School Diploma -
University City High School
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