Lizzette Amacosta
Ontario,CA
Summary
Outgoing bilingual individual with over 4 years of customer service experience. Able to work both independently & as a team. Believes in treating others with kindness and respect, providing outstanding customer service. Gained knowledge over the years in many different aspects of work and business. Ready to take on new roles and challenges
Overview
5
5
years of professional experience
Work History
Customer Service Representative
American Honda Motor
Chino, California
01.2025 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Informed customer about important safety recalls on their vehicles.
- Answered customer questions regarding warranties and coverages for their vehicles.
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service/Call Center Representative
Cashback Loans
Rancho Cucamonga, California
05.2024 - 01.2025
- Answered incoming customer calls promptly, providing professional service.
- Maintained confidentiality of sensitive customer information at all times.
- Maintained detailed records of customer interactions, transactions, comments and complaints.
- Evaluated customer accounts to determine whether they were approved for certain amounts of money.
- Maintained accurate records of all financial transactions.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Maintained confidentiality of bank records and client information.
- Maintained strong call control and quickly worked through scripts to address problems.
- Performed cash handling duties including counting currency, coins and checks.
Front Desk Receptionist
Del Real Foods
Mira Loma, CA
11.2023 - 05.2024
- Monitored visitor access.
- Prepare conference rooms prior to meetings.
- Work closely with most departments in both California & Oklahoma location.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed
- Verified accuracy and completeness of invoices prior to payment processing.
- Managed filing system for invoices, documents, and other relevant information.
- Maintain confidentiality & professionalism within employees, brands, and business partners
- Break down spendings of each department weekly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Medical Assistant Extern
San Antonio Medical Center
Eastvale Ca, CA
05.2023 - 07.2023
- Performed administrative duties such as scheduling appointments, filing paperwork and answering phones.
- utilized EMR systems to view patient records and update patient information.
- Escorted patients to examination rooms and prepared for physician exams.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Shipping and Receiving Clerk
American West Transport
Mira Loma, CA
03.2022 - 04.2023
- Assisted with day to day workloads for warehouse employees.
- Provided administrative support to the warehouse by updating and inputting data through computer systems, releasing trailers for shipment & assigned merchandise to designated trailers.
- Communicate with staff via email to track shipments and ensure customer satisfaction.
- Prepared shipping documents such as bill of lading, invoices and packing slips.
- Attached PO receipts, packing slips and bill of lading to outbound shipments.
Packing Handler
Amazon
Eastvale , CA
10.2021 - 03.2022
- Organized items in boxes according to size, weight, and type.
- Utilized RF scanner to scan barcodes and transfer product, quantity and location information.
- Performed quality control checks on all items prior to packing. Consistently exceeded required rate.
- Utilized computer systems to enter data/update product location and quantity.
- Pack customer orders and print assigned labels.
Cashier
WaBa Grill
Ontario, CA
01.2020 - 01.2021
- Greeted customers and provided friendly customer service.
- Maintained cleanliness of work area throughout shift.
- Stocked shelves with food items and supplies as needed.
- Adhered to all food safety regulations including proper storage of products and temperature control guidelines.
- Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.
- Kept up-to-date records for daily sales transactions.
- Kept customer and food preparation areas clean and well-organized.
Education
High School Diploma -
Citrus High School
Fontana, CA06.2021
Skills
- Medical Records Management
- Exceptional organization skills
- 4 years of customer service experience
- Data Entry
- Inventory Management
- Verbal and Written Communication
- 40 Wpm Typing Speed
- Administrative Support
- Front Office Management
- Confidentiality
- Expense Tracking
- Customer Service
- Call handling
- Payment Processing
- Cash Handling
- Appointment Scheduling
Timeline
Customer Service Representative
American Honda Motor
01.2025 - Current
Customer Service/Call Center Representative
Cashback Loans
05.2024 - 01.2025
Front Desk Receptionist
Del Real Foods
11.2023 - 05.2024
Medical Assistant Extern
San Antonio Medical Center
05.2023 - 07.2023
Shipping and Receiving Clerk
American West Transport
03.2022 - 04.2023
Packing Handler
Amazon
10.2021 - 03.2022
Cashier
WaBa Grill
01.2020 - 01.2021
High School Diploma -
Citrus High School