Hi, I’m
Lizzette Calero
Chaplain
Eustis,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
years of professional experience
Work History
ConduentOcoee, FL
Customer Service Representative
06.2018 - 09.2019
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Sodexo MagicOrlando, FL
Cashier
04.2014 - 12.2016
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
SouthwestOrlando, FL
Airport Passenger Service Agent
04.2013 - 03.2014
Job overview
- Oversaw ticketing, gate and ramp services.
- Escorted handicapped passengers from terminal to aircraft.
- Tagged baggage and routed to appropriate location for loading and screening.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
Education
Divinity Chaplain UniversityOrlando, FL
Doctorate from Chaplaincy
12.2021
Skills
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Excellent Communication
- Written Communication
- Data Entry
- MS Office
- Good Telephone Etiquette
Languages
English
Spanish
Native or Bilingual
Certification
- Licensed CPE - 2022
Timeline
Customer Service Representative
Conduent
06.2018 - 09.2019
Cashier
Sodexo Magic
04.2014 - 12.2016
Airport Passenger Service Agent
Southwest
04.2013 - 03.2014
Divinity Chaplain University
Doctorate from Chaplaincy