Angelina Canty
Columbia,SC
Summary
Seeking a challenging opportunity where I will be able to utilize my strong organizational skills, educational background, and ability to work well with people, which will allow me to grow personally and professionally
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Verizon
WFH
03.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Concentrix
WFH
11.2021 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
Tying End Technician
Jushi USA
01.2021 - 07.2021
- Performed daily inspection rounds throughout facilities to check on all equipment and machinery.
- Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Generated and submitted detailed reports to regulatory agencies and company leadership to help drive enhancements.
- Examined products for imperfections and defects.
ICQA Warehouse Associate
Amazon
03.2020 - 11.2020
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Checked packages and merchandise for damage and notified vendors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Customer Service Representative
Sykes
03.2018 - 03.2019
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Provided information regarding charge accounts and loyalty programs.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Diploma -
Manning High School
Manning, SC06.2020
Skills
- Shipping and receiving
- Loading and unloading
- Assembly and production
- Inventory monitoring
- Stock management
- Shelving of products
- Inbound and Outbound Calling
- Stocking and replenishing
- Reporting and analysis
- Data management
- Product tests
- Multitasking abilities
- Teambuilding
- Leadership
- Sales expertise
- Organization and Time management
- Basic math
- Teamwork
- Adaptability
- Good listening skills
- Reading comprehension
- Calm and Professional Under Pressure
- Customer Service
- Refund Processing
- Sales Expertise
- Managing Multiple Tasks
- Stockroom Procedures
- Policy and Procedure Adherence
Timeline
Customer Service Representative
Verizon
03.2023 - 10.2024
Customer Service Representative
Concentrix
11.2021 - 12.2022
Tying End Technician
Jushi USA
01.2021 - 07.2021
ICQA Warehouse Associate
Amazon
03.2020 - 11.2020
Customer Service Representative
Sykes
03.2018 - 03.2019
Diploma -
Manning High School