Summary
Overview
Work History
Education
Skills
Internet Provider
Timeline
Generic

Shavell Hall

Century,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

TTEC
09.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

PSR - Patient Service Representative

CVS Specialty Contracted by Continuum Global Solutions
11.2021 - 05.2023
  • Schedule patients orders and solve any problems they might have
  • Ability to problem solve in a positive, productive manner
  • Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
  • Reliability and compliance with scheduling standards
  • Ability to exhibit patience and empathy and express assurance and confidence
  • Strong customer service skills, including courteous telephone etiquette and professionalism
  • Strong oral, interpersonal and communication skills.

Customer Service Representative

Teleperformance
09.2022 - 10.2022
  • Managed large amounts of incoming calls
  • Generated sales leads
  • Identified and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provided accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Kept records of customer interactions, process customer accounts and file documents
  • Followed communication procedures, guidelines and policies
  • Taken the extra mile to engage customers.

Customer Service Representative

Duke Energy contracted by TRC Staffing
05.2022 - 08.2022
  • Responded to requests and calls from customers related to client specific programs and products
  • Identified and responds to customer’s needs based on designated procedures of account/client
  • Made attempts to resolve issues and deescalate issues of irate or dissatisfied clients
  • Escalated calls to supervisor when necessary and appropriate
  • Responded to requests for assistance and/or possible processing of credit card authorizations
  • Tracked call related information of each call received for auditing and reporting purposes
  • Provided feedback reports on call issues related to downtime and/or training issues
  • Maintained and updates customer information as necessary
  • Provided support and assistance as needed.

Oregon Rental Assistance

PCG Public Partnerships
12.2021 - 03.2022
  • Processed applications and make phone calls to the tenants and landlords.

Dietary

Century Care Center
11.2020 - 01.2021

Manager in Training

GPS hospitality
09.2018 - 12.2018
  • As a manager I run shifts on the days I’m scheduled and I also count everyone money down at the end of shifts.

Education

Skills

  • Order Puller
  • Shipping Receiving
  • Software troubleshooting
  • Customer service
  • Typing
  • Microsoft Windows
  • Troubleshooting
  • Retail Management
  • Desktop Support
  • Analysis skills
  • Computer Networking
  • Network Support
  • Technical Support
  • Remote access software

Internet Provider

Spectrum

Timeline

Customer Service Representative

TTEC
09.2023 - Current

Customer Service Representative

Teleperformance
09.2022 - 10.2022

Customer Service Representative

Duke Energy contracted by TRC Staffing
05.2022 - 08.2022

Oregon Rental Assistance

PCG Public Partnerships
12.2021 - 03.2022

PSR - Patient Service Representative

CVS Specialty Contracted by Continuum Global Solutions
11.2021 - 05.2023

Dietary

Century Care Center
11.2020 - 01.2021

Manager in Training

GPS hospitality
09.2018 - 12.2018

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Shavell Hall