LIZZETTE CHAVEZ
Ft. Pierce,United States
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Now, a new grad nurse wanting to continue a strong relationship with patients in a acute setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registered Pharmacy Technician
CVS Pharmacy
Fort Pierce, FL
03.2018 - Current
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Counted, measured, and compounded medications following standard procedures.
- Processed over 500 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Dietary Aide
The Lynmoore Assisted Living & Memory Care
Fort Pierce, FL
10.2016 - 02.2018
- Served meals to residents in accordance with established schedules and dietary procedures.
- Increased aide productivity by working closely with staff to redesign cleaning protocols, processes and workflows.
- Distributed food during busy peak periods to drive customer satisfaction.
- Referred patients to appropriate outpatient settings for additional diet education and support.
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
- Documented clinical findings and entered pertinent health data for processing, recordkeeping and use by other medical professionals.
Education
Associate of Science - Nursing
Fortis Institute
Port Saint Lucie, FL12.2021
Associate of Arts -
Indian River State College
Ft. Pierce, FL04.2020
Skills
- Verbal and Written Communication
- Customer Service
- Medication Documentation
- Prioritization and Organization
- Confidentiality Practices
- FDA Drug Safety Guidelines
- Staff Leadership
- Time Management
- Resolving Complaints
- Compassionate and Caring
Clinical experience
April 2021-June 2021
Palm Garden of Port Saint Lucie
August 20, 2021
Keiser Covid-19 Vaccines
October 2021-December 2021
Tiffany Hall Nursing and Rehab center
Languages
English
Spanish
Certification
- CPhT - Certified Pharmacy Technician
- Registered Nurse
- BLS
Timeline
Registered Pharmacy Technician
CVS Pharmacy
03.2018 - Current
Dietary Aide
The Lynmoore Assisted Living & Memory Care
10.2016 - 02.2018
Associate of Science - Nursing
Fortis Institute
Associate of Arts -
Indian River State College
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