Lizzette Medina
San Antonio,TX
Summary
Dynamic Customer Account Specialist with a strong focus on dispute resolution and customer relationship management. Skilled in investigating claims, educating clients, and providing feedback to enhance processes, contributing to improved customer satisfaction and loyalty.
Overview
1
1
Language
8
8
years of professional experience
Work History
Customer Account Specialist I
JP Morgan Chase
San Antonio , TX
03.2023 - 11.2025
- Resolved customer disputes through thorough investigation and collaboration with relevant departments to achieve satisfactory outcomes.
- Investigated claims by gathering necessary documentation and evidence.
- Reviewed and filed customer dispute claims in compliance with company policies.
- Educated customers on dispute resolution process, ensuring understanding of steps and timelines.
- Engaged directly with clients to fulfill requests, resolve conflicts, and direct non-customer service related inquiries to appropriate department and personnel.
- Analyzed trends in dispute resolution processes, providing actionable feedback to improve future handling and customer satisfaction.
Checker
H-E-B Grocery
San Antonio, Texas
06.2017 - 11.2022
- Processed cash and credit transactions efficiently at busy retail location.
- Maintained accurate cash drawer and balanced daily sales receipts.
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with team members to ensure smooth checkout operations.
- Trained new cashiers on register procedures and customer service skills.
Team Member
Chick-fil-A
San Antonio, Texas
06.2017 - 06.2018
- Provided excellent customer service in fast-paced restaurant environment.
- Assisted team members with food preparation and order assembly.
- Collaborated with colleagues to ensure smooth service during peak hours.
- Trained new team members on operational procedures and company policies.
- Maintained cleanliness of dining area and kitchen to meet health regulations.
- Engaged with customers to enhance their dining experience and resolve concerns.
- Maintained a clean and organized work area throughout shift.
Education
High School Diploma -
Harlandale High School
San Antonio, TX06-2017
Skills
- Customer account management
- Dispute resolution
- Claim analysis
- Complaint handling
- Customer relationship management
- Professionalism
- Attention to detail
- Team collaboration
- Conflict resolution
- Microsoft office proficiency
Languages
Spanish
Native/ Bilingual
Timeline
Customer Account Specialist I
JP Morgan Chase
03.2023 - 11.2025
Checker
H-E-B Grocery
06.2017 - 11.2022
Team Member
Chick-fil-A
06.2017 - 06.2018
High School Diploma -
Harlandale High School