Elizabeth Knitter
Freeport,IL
Summary
Dependable and courteous recent college graduate with 5 years of experience offering excellent administrative, customer service and financial management abilities. Trained in customer service operations and regulations with demonstrated history of fostering customer satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
7
7
years of professional experience
Work History
Opertions Management Trainee
Ryder System, Inc.
Rockford, IL
08.2023 - Current
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Collaborated with other departments to ensure alignment between operations objectives and overall organizational goals.
- Resolved customer complaints promptly and efficiently.
- Ensured compliance with safety regulations in the workplace environment.
- Learned company processes, procedures and employee role functions.
Front Desk Receptionist
Freeport Dental
Freeport, IL
03.2023 - 06.2023
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill patient requests.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Input customer data into computer systems and updated accounts to reflect changes.
- Scheduled appointments and maintained and updated appointment calendars.
- Investigated and analyzed client complaints to identify and resolve issues.
Sandwich Maker/Delivery Driver
Jimmy Johns Subs
Macomb, IL
06.2021 - 02.2023
- Took orders, prepared foods and processed payments in full-service establishment.
- Maintained clean, well-organized and properly sanitized front counter area to greet customers.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
Customer Service Representative
Nationwide Inbound Inc.
Freeport, IL
07.2017 - 05.2019
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Mentored new employees on procedures and policies to maximize team performance.
Education
Bachelor of Science - Psychology
Western Illinois University
Macomb, IL05.2023
Skills
- Complex Problem-Solving
- Office Organization
- Spreadsheet Tracking
- Time Management
- Technologically Savvy
- Scheduling
- Verbal and Written Communication
- Telephone Etiquette
- Customer Assistance and Interaction
- Analytical Mastery
Timeline
Opertions Management Trainee
Ryder System, Inc.
08.2023 - Current
Front Desk Receptionist
Freeport Dental
03.2023 - 06.2023
Sandwich Maker/Delivery Driver
Jimmy Johns Subs
06.2021 - 02.2023
Customer Service Representative
Nationwide Inbound Inc.
07.2017 - 05.2019
Bachelor of Science - Psychology
Western Illinois University
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